Maryam Hinniyya
Shelby,MI
Summary
Dynamic, results-driven retail leader with extensive experience in driving operational success and enhancing customer satisfaction. Expertise in inventory management, sales strategies, and loss prevention, complemented by a strong commitment to team collaboration and measurable outcomes. Recognized for reliability and adaptability in fast-paced environments, effectively managing shifting priorities while upholding store standards. Proven track record as a Key Holder, showcasing exceptional leadership skills and a talent for upselling that consistently boosts sales performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crystal Expert / Key Holder
Swarovksi
10.2022 - Current
- lead the merchandising and visual direction of the store, ensuring our displays, product placement and overall presentation meet the brands luxury standards. as well as coaching the team on maintaining visuals consistency.
- manage shipment receiving and stock operations, ensuring accuracy, organization and timely preparation of all merchandise.
- Handle the opening and closing paperwork, confirming accuracy, documenting required information, and ensuring all records are properly submitted and filled.
- Achieved monthly sales targets consistently by implementing effective sales strategies, and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences, and offering tailored recommendations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient & Family Experiance Front Desk
Beaumont/corewell health
05.2021 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in to check-out.
- Answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Conducted testing of software and systems to ensure quality and reliability.
- Updated and maintained databases with current information.
- Approached visitors and engaged in conversation through the use of effective interpersonal and people skills.
Cashier
Party City
04.2021 - 05.2021
- Answered customers' questions and provided information on store procedures or policies.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Greeted customers promptly and responded to questions.
Cashier
Krispy kreme
09.2020 - 04.2021
- Trained new team members in cash register operation, stock procedures, and customer service.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
- Maintained current knowledge of store promotions and highlighted sales to.
- Issued receipts, refunds, credits, or change due to customers.
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
Courtesy Clerk
Nino Salvaggio
12.2018 - 09.2020
- Greet customers and answer questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a neat and orderly work area at all times.
- Took unwanted items from the checkout to the proper location..
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
- Maintained cleanliness and organization of store areas to ensure compliance with health standards.
- Assisted customers with inquiries and product selection to enhance shopping experience.
Education
Bachelor of Science - Criminal Justice
Madonna University
Livonia, MI05-2028
Associate of Applied Science - Homeland Security
Macomb Community College
Clinton twp05-2025
High school -
Utica High School
Utica06-2020
Skills
- Client Account Management
- Upselling
- Product sales
- Inventory monitoring
- Data analysis
- Staff training and development
- Computer skills
- Supervision and leadership
- Training & Development
- Microsoft Word
- Training and mentoring
- Store maintenance
Certification
- Microsoft Office, 2019
- FEMA Intro to the National Incident Management
- FEMA Intro to Community Emergency Response
- FEMA Fundamentals of Emergency Management
- FEMA National Response Framework
- Citizens police academy (sterling heights police department)
Languages
Arabic
Native/ Bilingual
Timeline
Crystal Expert / Key Holder
Swarovksi
10.2022 - Current
Patient & Family Experiance Front Desk
Beaumont/corewell health
05.2021 - 05.2023
Cashier
Party City
04.2021 - 05.2021
Cashier
Krispy kreme
09.2020 - 04.2021
Courtesy Clerk
Nino Salvaggio
12.2018 - 09.2020
Bachelor of Science - Criminal Justice
Madonna University
Associate of Applied Science - Homeland Security
Macomb Community College
High school -
Utica High School