Maryam Hosseini
San Francisco,California
Summary
Director of Customer Success at Via Scientific, skilled in enhancing client engagement and satisfaction through effective onboarding and customized training initiatives. Demonstrated expertise in converting complex R&D requirements into practical solutions, utilizing strong analytical capabilities and stakeholder management to boost platform adoption and uncover upsell opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Customer Success
Via Scientific
11.2024 - Current
- Served as strategic and operational point of contact for over 12 biotech and academic research clients.
- Managed all post-sale engagement, onboarding, and scientific support across cloud-based bioinformatics platforms.
- Spearheaded training programs, including onboarding sessions and platform walkthroughs, enhancing user engagement.
- Led coordination with Product, Bioinformatics, and Engineering teams to resolve technical issues effectively.
- Monitored platform usage trends and project timelines to identify risks and upsell opportunities.
- Translated complex R&D needs into actionable requests through scientific concierge services.
- Collaborated with internal stakeholders to gather testimonials and case studies for marketing strategies.
Scientific Engagement Manager
Elucidata
01.2022 - 11.2024
- Acted as primary liaison for scientific and strategic discussions with pharma and biotech clients, including Pfizer, enhancing platform adoption and upsell opportunities.
- Delivered tailored product demonstrations, training sessions, and consultations to boost engagement and increase gross marketplace volume.
- Facilitated sourcing of customized omics solutions by gathering user feedback and resolving complex customer requests.
- Collaborated with commercial, data science, and engineering teams to address product gaps and escalate platform issues for swift resolution.
- Developed value-based messaging utilizing AI-enabled omics data to enhance user adoption and identify new use cases for recurring revenue.
Senior Bioinformatics Consultant
BISC Global (acquired by Excelra)
01.2021 - 01.2022
- Managed strategic biotech accounts to deliver tailored bioinformatics and oncology solutions to R&D teams.
- Led user onboarding, project scoping, and training sessions to enhance customer satisfaction and drive repeat business.
- Interpreted client requirements into actionable bioinformatics workflows, coordinating internal teams for successful project execution.
- Delivered technical presentations and engaged in sourcing discussions to support high-value customers.
- Facilitated stakeholder alignment for Johnson & Johnson Single Cell Atlas project, bridging bioinformatics and engineering teams.
Bioinformatics Scientist
Genentech
01.2020 - 01.2021
- Collaborated with drug discovery and oncology teams to analyze omics data for scientific insights.
- Served as scientific partner to internal stakeholders, ensuring bioinformatics pipeline aligned with R&D needs.
- Delivered project status updates, identified risks, and outlined deliverables across multiple collaborations.
- Facilitated training sessions for platform users to enhance usability and engagement.
Postdoctoral Research Scientist
Loma Linda Hospital – Genomics Center
01.2019 - 01.2020
- Delivered scientific analysis and training for cross-disciplinary teams in cancer genomics research.
- Established communication pathways between data scientists and clinical stakeholders to improve insight delivery.
- Translated technical results into actionable summaries for medical professionals, enhancing decision-making.
- Facilitated project management while training junior staff on omics workflows.
Graduate Research Assistant
BGSU Bioinformatics Lab
01.2014 - 01.2018
- Delivered scientific insights and research outputs to support multi-national collaborations.
- Conducted comprehensive project work from hypothesis generation to data interpretation.
- Presented research findings and trained collaborators on computational tools and databases.
Education
Ph.D. - Bioinformatics
Bowling Green State University
Bowling Green, OH01-2018
Skills
- Customer success
- Client onboarding
- Data analysis
- Technical presentations
- Stakeholder management
- Project management
- Risk assessment
- Cross-functional collaboration
- Scientific communication
Certification
- Business Skills
- Relationship Management & BD
- Negotiation Techniques
- AI Foundations: ML
- Generative AI: Working with LLMs
- Data Management for Clinical Data
- Agile Project Management
- Agile at Work
- Project Planning
- Situational Leader
- 4 Essential Roles of Leadership
Personal Information
Visa Status: USA Green Card Holder
Selected Publications
- Maternal e-cigarette exposure alters DNA methylome, site-specific CpG and CH methylation, and transcriptomic signatures in the neonatal brain, Maryam Hosseini, Andrew Walayat, Chirag Nepal; et al., Communications Biology, Recently submitted
- Computational molecular docking and virtual screening revealed promising SARS-CoV-2 drugs, Maryam Hosseini, Wanqiu Chen, Daliao Xiao, Charles Wang, Precision Clinical Medicine
- A Benchmarking Study of SARS-CoV-2 Whole-Genome Sequencing Protocols Using COVID-19 Patient Samples, Liu, T.; Chen, Z.; Chen, W.; Chen, X.; Hosseini, M.; et al., iScience
- The evolutionary path of the mammalian mitochondrial ribosome: How to fold RNA with less Guanines, Maryam Hosseini-Asanjan, Poorna Roy, Eric Westhof, Marie Sissler and Neocles Leontis, Nucleic Acids research
- The RNA 3D Motif Atlas: Computational methods for extraction, organization and evaluation of RNA motifs, LG Parlea, BA Sweeney, M Hosseini-Asanjan, CL Zirbel, NB Leontis, Methods
Detailed Scientific Skills
Python, R, SQL, Bulk and Single Cell RNAseq, RRBS, ATACseq, miRNA-seq, WGS, Bioconductor, BWA, Bowtie, STAR, SAMtools, Seurat, GATK, snpEff, varScan, QIAGEN Ingenuity Pathway Analysis (IPA), CLC Genomics Workbench, AutoDock Vina, Schrödinger, rDock, Swiss-Pdb Viewer, Pymol, ChemOffice, Jira, Trello, Confluence, Slack, Salesforce, Github, Zoom
Timeline
Director of Customer Success
Via Scientific
11.2024 - Current
Scientific Engagement Manager
Elucidata
01.2022 - 11.2024
Senior Bioinformatics Consultant
BISC Global (acquired by Excelra)
01.2021 - 01.2022
Bioinformatics Scientist
Genentech
01.2020 - 01.2021
Postdoctoral Research Scientist
Loma Linda Hospital – Genomics Center
01.2019 - 01.2020
Graduate Research Assistant
BGSU Bioinformatics Lab
01.2014 - 01.2018
Ph.D. - Bioinformatics
Bowling Green State University