Maryam Javed

• Boosted customer satisfaction by assisting with product inquiries, locating items, and providing relevant information.
• Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
• Established classroom routines to support student environments and maintain consistent schedules.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Working with the Marketing and Communications Manager to develop a content calendar and write content to improve SEO.

• Assist with the development of digital advertisements for Journey Chicago and help deploy them across social media.

• Emailing and/or calling contacts at core members organizations to discuss event detail

• Provide support for the learning environment – be present in group therapy rooms, assist with supervised study, assist patients with check-in for program.

• Administrative tasks such as data entry, attendance, and general paperwork.

• Ensure safe patient transitions from room to room; setting up and cleaning the group therapy rooms.

• Acknowledged, interacted and built relationships with clients to stimulate loyalty.
• Connected and engaged with customers to understand styling needs.
• Supported sales floor, cash wrap and back of house to catalyze daily operations.

• Enforced school and class rules to maintain order in classroom.
• Provided instruction for students in core subject areas.
• Supervised lunchroom and recess activities.

• Assist with management of physical and electronic inventory.

• Assist in producing content for social media/online store/newsletters in conjunction with the Director of Communications.

• Fulfilling customer orders and compiling and packaging orders.

• Writing and editing original narrative stories and profiles for children with critical illnesses.

• Assisting with stewardship events and grant research.

• Helping to maintain donor database.