MARYAM MAKDESIELIAS
United Airlines
Cumberland,USA
2
Languages
11
years of professional experience
Aviation professional with 3+ years of airport operations and customer service experience in fast paced environments. Skilled in passenger check-in, boarding, travel document verification, and gate operations while ensuring safety, compliance, and on-time departures. Known for strong communication, organization, and problem solving skills, with the ability to manage high passenger volumes while maintaining accuracy and professionalism. Reliable team member who adapts quickly and supports daily operations to deliver a positive travel experience.
Work History
Customer Service Representative
3 Years 9 Months- Support high volume airport operations assisting 200+ passengers daily in a time sensitive environment.
- Conduct compliance screening and documentation verification in accordance with federal aviation regulations.
- Collaborate with cross-functional teams to ensure operational efficiency and on time departures.
- Maintain accurate passenger data entry across multiple systems with strong attention to detail.
- Meet performance metrics tied to service quality and operational accuracy.
Barista
8 Years 5 Months- Delivered exceptional customer experiences by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Trained new baristas on beverage preparation techniques and customer service excellence.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
No Degree - Aesthetics
Skills
Customer Service & Passenger Assistance
Ticketing & Check-In Procedures
Boarding & Gate Announcements
Travel Document Verification
FAA & Airline Compliance Procedures
Airport Operations
Conflict Resolution
Data Entry & Reservation Systems
Team Collaboration
Time Management in Fast-Paced Environments
Assisting Unaccompanied Minors & Passengers with Disabilities
LANGUAGES
English - Advanced
Aramaic - Advanced
Timeline
Customer Service Representative
United Airlines
11.2022 - CurrentRead More
Barista
Starbucks
11.2015 - 04.2024Read More
Aveda
No Degree from Aesthetics
Read More