Reham Yonan
Bedford,Texas
Summary
Customer-focused professional with several years of experience working in fast-paced airport and hospitality environments. Skilled in assisting international travelers, resolving customer concerns, and maintaining high service standards. Experienced in collaborating with teams to ensure smooth daily operations in high-traffic environments. Currently pursuing a degree in Architectural Engineering at the University of Texas at Arlington while bringing strong communication, teamwork, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Airport Customer Service Agent
Qatar Airways
Dallas, TX
09.2024 - 12.2025
- Assisted passengers with check-in procedures, ensuring timely processing and adherence to airline policies.
- Handled customer inquiries and resolved issues, enhancing overall passenger satisfaction.
- Coordinated baggage handling operations, maintaining efficient flow and minimizing delays.
- Provided information on flight schedules, boarding procedures, and airport facilities to travelers.
Host Trainer/Team Leader
Cantina Laredo
Dallas, TX
04.2021 - 10.2024
- Trained and mentored new hosts on customer service protocols and operational standards.
- Coordinated staff schedules to ensure optimal coverage during peak service hours.
- Developed training materials that streamlined onboarding process for new team members.
- Implemented feedback systems to enhance guest experience and improve service quality.
Floor Attendant
Be Relax Spa
Dallas, TX
02.2023 - 08.2024
- Maintained cleanliness and organization of spa facilities, ensuring guest comfort and satisfaction.
- Assisted in inventory management, tracking supplies to optimize stock levels and reduce waste.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
- Collaborated with team members to streamline daily operations, enhancing overall efficiency and workflow.
Education
Bachelor of Science -
The University of Texas At Arlington
Arlington, TX12-2027
High School Diploma -
Trinity High School
Euless, TX05-2022
Skills
- Customer Service & Passenger Assistance
- Airport Operations Support
- Conflict Resolution & Problem Solving
- Team Collaboration
- Multitasking in Fast-Paced Environments
- Point-of-Sale (POS) Systems
- Microsoft Office (Word, Excel, PowerPoint)
- Strong Communication & Interpersonal Skills
- Time Management & Organization
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Airport Customer Service Agent
Qatar Airways
09.2024 - 12.2025
Floor Attendant
Be Relax Spa
02.2023 - 08.2024
Host Trainer/Team Leader
Cantina Laredo
04.2021 - 10.2024
Bachelor of Science -
The University of Texas At Arlington
High School Diploma -
Trinity High School