Maryam Mohamed
Minneapolis,MN
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Northern Lights Living
Maplewood, MN
02.2026 - Current
- Assisted individuals with daily living activities to promote independence and well-being.
- Monitored client progress and reported changes to supervisors for timely interventions.
- Documented client interactions and care plans in compliance with regulatory guidelines.
- Collaborated with team members to develop personalized support strategies for clients.
- Provided emotional support and encouragement to clients during challenging situations.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Locker Associate
Amazon Locker Plus
Georgia
11.2025 - 01.2026
- Received delivery shipments and scanned packages using handheld devices
- Placed packages into the correct locker locations or storage bins
- Processed customer returns including scanning codes and printing labels
- Helped customers use the locker system and resolve application issues
- Opened and closed the location and maintained a clean customer area
- Assisted customers with locating packages and resolving issues with locker access.
- Conducted regular inventory checks to ensure accurate package placement and availability.
- Collaborated with team members to optimize locker operations and improve customer experience.
- Trained new associates on proper procedures for handling deliveries and customer interactions.
- Documented incidents and operational challenges to support continuous process improvement efforts.
- Implemented safety protocols during high-volume periods to maintain a secure working environment.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Clerk
HomeGoods
Georgia
02.2022 - 02.2025
- Assisted warehouse supervisors with daily administrative tasks
- Completed production forms so warehouse employees could focus on processing products
- Recorded employee productivity and issued work credits based on completed tasks
- Updated daily documentation showing completed work and warehouse output
- Provided reliable support that helped supervisors monitor team performance
- Processed customer inquiries and provided assistance with product selection and availability.
- Assisted in managing inventory levels to ensure adequate stock for customer demands.
Uber, Uber Eats, DoorDash
Independent Delivery Contractor
Georgia
02.2022 - 01.2024
- Provided transportation and food delivery services for local customers
- Maintained strong customer ratings through reliability and professionalism
- Managed scheduling and delivery routes independently
- Coordinated timely pickups and deliveries to optimize customer satisfaction and service efficiency.
- Utilized navigation tools to select the most efficient routes for on-time delivery.
Warehouse Associate
HomeGoods
Georgia
10.2020 - 02.2022
- Prepared merchandise for shipment to retail stores in several states
- Labeled products and verified pricing before items were shipped
- Helped organize inventory and prepare orders for distribution
- Maintained an organized workflow to support daily shipping goals
Education
Bachelor of Science - Public Policy
Georgia State University, Andrew Young School of Policy Studies
Georgia State University 12.2025
Skills
- Warehouse and distribution operations
- Productivity monitoring and reporting
- Administrative support for supervisors
- Inventory control and merchandise processing
- Customer service and issue resolution
- Data entry and documentation management
- Community outreach and public engagement
- Policy research and analytical writing
- Technical tools including Google Workspace, Canvas and basic R
- Fluent communication in Somali and English
- Time management
- First aid and safety
- Behavior redirection
- Client support
Certification
- Intuit Bookkeeping Certificate
- Cisco Certified Support Technician
- Cybersecurity Threat Landscape Certificate
Leadership and Community Experience
- Student PIRG New Voters Project, Student Organizer, Encouraged students to register and participate in elections, Conducted outreach activities focused on youth civic engagement
- Alliance for American Leadership, Advocacy Fellow, Contacted local government offices in support of advocacy campaigns, Assisted with outreach strategies that encouraged youth participation in public policy
Languages
Somali
Native or Bilingual
Timeline
Direct Support Professional (DSP)
Northern Lights Living
02.2026 - Current
Locker Associate
Amazon Locker Plus
11.2025 - 01.2026
Uber, Uber Eats, DoorDash
Independent Delivery Contractor
02.2022 - 01.2024
Clerk
HomeGoods
02.2022 - 02.2025
Warehouse Associate
HomeGoods
10.2020 - 02.2022
Bachelor of Science - Public Policy
Georgia State University, Andrew Young School of Policy Studies