MARYAM SAFARIANNEJADNEMATABAD
Foster City
Summary
Bilingual customer service professional with experience supporting diverse communities in fast-paced environments. Skilled in clear communication, problem-solving, and de-escalation, with a strong focus on creating positive, people-first experiences. Proven ability to build trust, explain information clearly, and resolve concerns with empathy and professionalism. Tech-savvy, detail-oriented, and committed to delivering high-quality support that reflects Apple's standards.
Overview
10
10
years of professional experience
Work History
BIA Teaching Aid
Mission School
Carmichael, Ca
03.2024 - Current
- Helping teachers with Persian students in a variety of subjects including math, science, English, and computer technology.
- Collaborate with teacher and parents to understand cultural differences in order to make a better school environment for students
- Convincing parents to let the students attends in school activities and ensure them that the student will be safe and wont be educate the subjects that is not acceptable in their culture.
- Excellent communication skills, both verbal and written.
- Scheduling parent teacher conferences and convince the parents to attend in parent-teacher conferences as it is essential for students progress
Teaching Assistant
Payam Noor University of Rafsanjan
Rafsanjan, Iran
01.2017 - 01.2021
- Taught variety of classes including, SOFTWARE ENGINEERING, DATABASES, AND DATA STRUCTURE
- Used variety of teaching methods including PowerPoint presentations, bookwork, and hands-on activities
- Provide individual mentoring and advice to students as required
- Attended numerous engineering conferences for professional development and colleague collaboration.
Teaching Assistant
Misagh University of Rafsanjan
Rafsanjan, Iran
01.2016 - 01.2020
- Worked for 3 years as teacher, having 4 classes per week.
- Taught average of 40 students per class.
- Taught variety of classes including, C#, ALGORITHM DESIGN, DATA STRUCTURE, AND SOFTWARE.
- ENGINEERING
- Maintained friendly and engaging environment in classes to help students participate more in activities.
- Collaborated with other teachers and staff to improve methods of teaching and educational equipment.
- Assisted in development of competition between schools and students to test their coding capabilities.
Education
Master's Degree - Software Engineering
Azad University of Tehran South
Tehran, Iran10-2018
Bachelor of Science - Software Engineering
Azad University of Mashhad
Mashhad, Iran07-2000
Analyze Data To Answer Questions - Data Analysis
Google
Online03-2026
Skills
- Customer Service
- Expertise
- Customer technical support
- MS Office Proficiency
- Spreadsheet
- Google sheet
- SQL
- Data analyst
- Data cleaning
- Python
LANGUAGES
Persian
Native or Bilingual
Timeline
BIA Teaching Aid
Mission School
03.2024 - Current
Teaching Assistant
Payam Noor University of Rafsanjan
01.2017 - 01.2021
Teaching Assistant
Misagh University of Rafsanjan
01.2016 - 01.2020
Master's Degree - Software Engineering
Azad University of Tehran South
Bachelor of Science - Software Engineering
Azad University of Mashhad
Analyze Data To Answer Questions - Data Analysis
Google