Maryam Syeda
Farmington Hills
Summary
Dynamic professional with a proven track record at Chase Bank, excelling in customer relationship management and cash management. Adept at resolving complex issues and enhancing client loyalty through exceptional service. Skilled in data analysis and problem-solving, consistently achieving zero error rates in daily cash balancing.
Hardworking executive leader in the banking industry proficient in acquiring customers and increasing revenue. many years of progressive experience. Strategic planner and keen problem solver.
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
5
5
years of professional experience
Work History
Associate Banker
Chase Bank
West Bloomfield
06.2024 - Current
- Built positive relationships with realtors to produce client referrals.
- Generated reports on daily transactions for management review.
- Identified transaction errors when debits and credits did not balance.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Advised customers on bank products, services and financial planning options.
Receptionist
Power house gym novi
Novi
01.2023 - 02.2024
- Assisted with special projects assigned by management when required.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Monitored office supplies inventory and placed orders when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors and provided them with assistance.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Sorted incoming mail and directed to correct personnel each day.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Updated and recorded customer or client information to maintain accounts.
Office Manager
Wisdom home health care
Southfield
01.2021 - 12.2022
- Implemented quality control measures to uphold company standards.
- Coded and entered daily invoices with in-house accounting software.
- Recruited and trained new employees to meet job requirements.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Created and managed budgets for travel, training, and team-building activities.
- Managed office budget to handle inventory, postage and vendor services.
- Developed effective communication strategies between departments within the organization.
Retail Worker
CVS Pharmacy
Farmington Hills
09.2020 - 12.2020
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Explained information about quality, value and style of products to influence customer buying decisions.
Education
Associate of Science - Biology
Oakland Community College
Bloomfield Hills, MISkills
- Laboratory techniques
- Data analysis
- Species identification
- Microsoft Excel
- Customer service
- Attention to detail
- Problem solving
- Team collaboration
- Staff training
- Customer relationship management
- Financial processes
- Cash management
- Financial statements
- Bank deposits
- Consumer banking
- Decision-making
- Professionalism
- Multitasking
- Teller support
Languages
Hindi
Full Professional
Timeline
Associate Banker
Chase Bank
06.2024 - Current
Receptionist
Power house gym novi
01.2023 - 02.2024
Office Manager
Wisdom home health care
01.2021 - 12.2022
Retail Worker
CVS Pharmacy
09.2020 - 12.2020
Associate of Science - Biology
Oakland Community College