Chericka Stigger
BioPlus Specialty Pharmacy
Indianapolis,IN
29
years of professional experience
Compassionate Patient Care Associate with a strong focus on patient intake processes, medication management, and effective communication. Proven ability to streamline workflows and enhance patient satisfaction.
Work History
Patient Care Associate
7 Months- Assisted in patient intake processes, ensuring accurate information collection and system entry.
- Supported medication management by coordinating prescription refills and verifying order accuracy.
- Collaborated with healthcare professionals to address patient inquiries and resolve issues promptly.
- Educated patients on medication usage and potential side effects, enhancing adherence to treatment plans.
- Maintained organized records of patient interactions and follow-ups within electronic health record systems.
- Streamlined workflow processes to improve efficiency in patient care operations and service delivery.
- Trained new staff on operational procedures and best practices for handling patient information securely.
- Implemented feedback mechanisms to enhance patient satisfaction and optimize care quality initiatives.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Maintained clean, safe, and well-organized patient environment.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
Customer Service Representative
3 Years 9 Months- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Managed incoming calls and emails, ensuring timely responses to customer requests.
- Utilized CRM software to track interactions and enhance customer service quality.
- Collaborated with team members to streamline processes and improve response times.
- Conducted follow-up communications to ensure customer satisfaction post-interaction.
- Developed knowledge base articles to assist peers in addressing common customer concerns.
- Analyzed feedback to identify trends and recommend improvements to service protocols.
- Trained new representatives on best practices for handling customer inquiries and issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Laboratory Assistant
24 Years 9 Months- Assisted in preparation of laboratory samples and specimens for analysis.
- Maintained laboratory equipment by performing routine inspections and calibrations.
- Documented experimental results accurately to support research studies.
- Collaborated with team members to ensure adherence to safety protocols and guidelines.
- Supported inventory management by tracking supplies and ordering materials as needed.
- Conducted quality control tests to verify accuracy of laboratory procedures.
- Trained new staff on standard operating procedures and best practices in the lab environment.
- Implemented process improvements that enhanced overall laboratory efficiency and workflow.
- Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
Education
High School Diploma
Skills
Care plan management
Database coordination
Daily living support
Multitasking
Vital signs monitoring
Basic life support
Patient care
First aid and safety
Direct patient care
Organizational skills
HIPAA compliance
Verbal and written communication
Patient education
Claims processing
Relationship building
Documentation accuracy
Phlebotomy techniques
Client documentation
Lab safety protocols
Laboratory safety protocols
Laboratory techniques
Sterilization techniques
Laboratory record keeping
Specimen processing
Regulatory compliance
Pipetting techniques
Sample preparation
Hazardous waste disposal
Autoclave operation
Sterilization procedures
Chemical handling
Specimen analysis
Experimental design
Research and documentation
Supply maintenance
Reagent preparation
Cell culture techniques
Stock management
Glassware cleaning
Scientific writing
File management
Centrifugation techniques
Record preparation
Timeline
Patient Care Associate
BioPlus Specialty Pharmacy
02.2026 - CurrentRead More
Customer Service Representative
Capital Group
05.2022 - 02.2026Read More
Laboratory Assistant
IU Health
08.1997 - 05.2022Read More
Arlington Highschool
High School Diploma
Read More