Maryam Zishan
CAROL STREAM (DUPAGE COUNTY), IL 60188,IL
Summary
Detail-oriented and adaptable aspiring information technology professional with Certificate in Cybersecurity and foundation in customer service, event management, and cyber security. Eager to leverage strong communication skills and technical acumen in entry-level IT role to contribute to organizational success while continuously learning and growing in the field. Willing to work with companies whore hire and train.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Career Sabbatical
DeVry University
California, IL
05.2019 - Current
- Took time off to focus on up skilling self and achieving certificate in cybersecurity. Achieving GPA of 4.0 in field that was completely new in due to hard work and dedication.
- Was pregnant from 2019-2020
- Self-motivated, with strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Asstant Manager
Global Auto Finance And Leasing
Maywood, IL
05.2018 - 01.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Taking over 20 customer Calls and sending over 50 e-mails
Wedding Planner
Naheed Events Inc
Naperville, IL
01.2016 - 01.2018
- Planned and coordinated weddings, demonstrating exceptional organizational and time management skills: Executed wedding plans
- Coordinating and planning wedding operations
- Updating schedule
- Reducing risk of schedule clashes by 99%.
- Negotiated prices with suppliers, inspected venues and selected vendors to meet couple expectations
- Conducted initial consultation with clients to discuss wedding details, venue options and other logistics to understand vision and budget
- Executed advertisements, promotions and branding campaigns to attract new clients
- Directed pace of wedding and reception through multitasking and liaising with vendors to carry out event as planned with little or no deviations
- Compiled contracts for vendors and clients prior to starting work to meet legal, health and safety obligations
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals
- Planned and created centerpieces, bouquets and floral arrangements for decorating wedding venues
- Coordinated with vendors in securing necessary supplies and services for wedding
- Drafted wedding contracts and other documentation for review with clients and to obtain signatures
- Helped bridal couple select wedding decorations and floral arrangements, menus and music
- Collaborated with bridal couple to achieve expectations and vision for wedding
- Oversaw setup and breakdown of wedding decorations and supplies
- Established and managed communications with vendors, confirming service and supply delivery
- Scheduled appointments with potential clients to discuss wedding plans
- Developed and adhered to timelines to keep ceremony and reception running smoothly
- Supervised personnel and directed in wedding task administration and completion
- Worked closely with clients to develop personalized wedding plan that fit within budget
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues
- Assisted with vendor contracts, negotiating rates and terms with wedding suppliers
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction
Freelance Photographer
Independent. Geek Squad
Oak Brook, IL
02.2017 - 12.2017
- Responsibilities: Manage photobooth equipment, interact with clients, troubleshoot technical issues, maintain inventory, schedule events.
- Results: Deliver high-quality photos, ensure smooth operation of photobooth, provide excellent customer service, meet client expectations.
- Achievements: Increased customer satisfaction ratings, maintained high event attendance rates, received positive feedback from clients, improved efficiency in equipment setup and operation. Would go to events that other employees cancelled due to weather conditions just so that customers are happy.
- Managed over 2 client events in day.
Shift Leader
Dunkin Donuts
Bolingbrook, IL
01.2017 - 12.2017
- Resolved conflicts between employees to maintain positive and productive work environments
- Conducted performance reviews and provided staff with feedback and guidance
- Conducted regular reviews of operations and identified areas for improvement
- Evaluated staff performance and provided coaching to address inefficiencies
- Frequently inspected production area to verify proper equipment operation
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
- Evaluated customer needs and feedback to drive product and service improvements
- Analyzed sales figures and identified areas for improvement
- Scheduled staff shifts to secure adequate coverage and productive workflows
- Completed cash and credit card transactions accurately using POS software
- Managing over 50 customers in line without them having to wait in line.
Education
Certificate in Cyber Security - Information Technology
DeVry University
Naperville, IL 12.2020 - 10.2022
Bachelor of Arts in English -
University of South Asia
Lahore Pakistan 01.2007 - 12.2009
Skills
Cyber Security
Timeline
Certificate in Cyber Security - Information Technology
DeVry University
12.2020 - 10.2022
Career Sabbatical
DeVry University
05.2019 - Current
Asstant Manager
Global Auto Finance And Leasing
05.2018 - 01.2019
Freelance Photographer
Independent. Geek Squad
02.2017 - 12.2017
Shift Leader
Dunkin Donuts
01.2017 - 12.2017
Wedding Planner
Naheed Events Inc
01.2016 - 01.2018
Bachelor of Arts in English -
University of South Asia
01.2007 - 12.2009