Maryan McElligott
Spokane,WA
Summary
Caring Funeral Director driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial processes for grieving families.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Funeral Director at Heritage Funeral & Cremation
Fairmount Memorial Association
04.2021 - Current
- Independently manage 20-40 funeral arrangements per month
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Kept the funeral home case log up to date and calls evenly distributed between all funeral directors.
- Created the rotating on-call schedule for 3-4 funeral directors.
- Maintained the scheduling for part time service attendants.
- Have made our infant loss service larger by changing the way we approached inviting families with handwritten invitations.
- Built strong relationships with local clergy, cemeteries, and other funeral service providers, facilitating smooth coordination of services.
Funeral Director at Hazen & Jaeger Valley Funeral Home
Dignity Memorial Funeral Homes
10.2018 - 04.2021
- Independently manage 10-15 funeral arrangements per month
- Compassionately serve grieving families through the entire funeral process including family meetings, obtaining demographics, coordinating all third party services, conducting memorials and celebrations, and managing all administrative duties
- Maintain a high level of customer satisfaction and have averaged a SCI post survey score of 980 out of 1000
- Created innovative ways to celebrate the life of a loved one during the COVID 19 crisis
- Conducted the first virtual visitation for SCI in the Pacific Northwest
Funeral Apprentice
Dahl Funeral and Cremation Service
03.2018 - 05.2018
- Assisted Funeral Directors 40+ hours a week
- Helped families prepare for funeral and visitation services
- Dressed and casketed the decedent
- Drove the hearse to and from church services
- Assisted with set-up at churches, funeral home and at cemeteries
- Managed floral arrangements and displays at funerals
- Served on call and picked up recently deceased
- Assisted with the entry of a decedent personal information into the computer system
- Assisted with the entry and completion of veterans government forms for their flag, government marker, government and state benefits
Funeral Apprentice
Smith and Kernke Funeral Home
01.2016 - 05.2017
- Assisted Funeral Directors 25 -30 hours a week
- Helped families prepare for funeral and visitation services
- Dressed and casketed the decedent
- Drove the hearse to and from church services
- Assisted with set-up at churches, funeral home and at cemeteries
- Managed floral arrangements and displays at funerals
- Served on call to pick up recently deceased from hospitals, nursing homes, and private homes
Education
Bachelor of Science - Funeral Services, Forensic Science
University of Central Oklahoma (UCO)
Edmond, Oklahoma05.2017
HS Diploma -
Clear Springs High School
06.2012
Skills
- Microsoft Office
- Excel
- Word
- Compassionate communication
- OSHA Regulations
- Regulatory Compliance
- Staff Scheduling
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
Certification
- CANA – Certified Cremation Specialist, 06/01/22
- Texas State Funeral Director License, _____, 09/01/24
- Washington State Funeral Director License, 2639, 08/28/19
- National Board Art Test – Completion, 02/01/18
- National Board Science Test – Completion, 08/01/18
Activities
- Vice President of the Infant Memorial Quilt Club
- Spearheaded the Inaugural Forgotten Heroes Honor Service at the Washington State Veterans Cemetery and was the only civilian to speak at the service – April 2024
- Memorial Weekend Heroes Pancake Breakfast Volunteer
- Race to Remember 5k Veterans Run Volunteer - May and November
- Handpainted Baby Urns
- Chaplain's Breakfast Volunteer - October
- Infant and Children Loss Service Volunteer - October
- University of Central Oklahoma, Resident Assistant of the Month, 02/01/16, Most Creative Resident Assistant, 04/01/16
Timeline
Lead Funeral Director at Heritage Funeral & Cremation
Fairmount Memorial Association
04.2021 - Current
Funeral Director at Hazen & Jaeger Valley Funeral Home
Dignity Memorial Funeral Homes
10.2018 - 04.2021
Funeral Apprentice
Dahl Funeral and Cremation Service
03.2018 - 05.2018
Funeral Apprentice
Smith and Kernke Funeral Home
01.2016 - 05.2017
Bachelor of Science - Funeral Services, Forensic Science
University of Central Oklahoma (UCO)
HS Diploma -
Clear Springs High School
- CANA – Certified Cremation Specialist, 06/01/22
- Texas State Funeral Director License, _____, 09/01/24
- Washington State Funeral Director License, 2639, 08/28/19
- National Board Art Test – Completion, 02/01/18
- National Board Science Test – Completion, 08/01/18
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