Maryana Castillo
Miami,FL
Summary
Dynamic professional with excelling in persuasive communication and research. Adept at enhancing client satisfaction and managing multiple accounts, strong organizational skills and a keen understanding of product improvement initiatives to drive results and foster lasting relationships. Persevering, proactive, critical, abstract and logical thinking.
Overview
21
21
years of professional experience
Work History
Special Projects Assistant
Kelly Tractor Company
12.2022 - 05.2025
- Work together with the Service Department in the Caterpillar Service Excellence Program called Product Improvement Program.
- Locate the constructions machines through the company's digital platforms to send the Product improvement request to the different company stores.
- Coordinate with the Department of Agriculture and Service requests for product improvement of Massey Ferguson and Fendt tractors, belonging to the AGCO corporation
- Request and coordinate with the Safety Department the request for user credentials on all company platforms for new workers in the Parts, Service and Product Support Departments.
Account Executive
Rock&Dirt Construction Equipment Rental
03.2022 - 12.2022
- Visit the jobsites where the company had its machines to supervise the work, strengthen business relationships with clients and learn about the expectations of new projects
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Sales Representative
AT Machinery
01.2021 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques. Sales of parts for heavy machinery and for the cement industry, trucks and concrete plants.
Journalist-Foreign Press Correspondent
Cadena Cope
03.2004 - 12.2020
- Work, editing and production of stories for entertainment radio programs.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Interviews with personalities from the world of cinema, writers, musicians from both Spain and Latin America.
- Conduct interviews, gastronomic and sports reports.
Education
Bachelor of Science - Communication And Journalism
Andres Bello Catholic University
Caracas, VenezuelaMaster of Science - Communication And Political Management
Complutense University of Madrid.
Madrid, Spain07-2003
Skills
- Skill in writing and effective persuasive, instructive, and orientate communication
- Ease of doing research work, searching for sources of information, comparing points of view from different sources
- Strong pedagogical capacity
- Database entry
Timeline
Special Projects Assistant
Kelly Tractor Company
12.2022 - 05.2025
Account Executive
Rock&Dirt Construction Equipment Rental
03.2022 - 12.2022
Sales Representative
AT Machinery
01.2021 - 02.2022
Journalist-Foreign Press Correspondent
Cadena Cope
03.2004 - 12.2020
Bachelor of Science - Communication And Journalism
Andres Bello Catholic University
Master of Science - Communication And Political Management
Complutense University of Madrid.
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