Mary Ann Alfaro
Loxahatchee Groves,FL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Womans Center Coordinator
Priemer Family Health
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
Referral Coordinator
Premier Family Health
04.2023 - 04.2023
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Scheduled appointments with specialists on behalf of clients.
- Developed and implemented effective strategies to increase referral sources.
PAC Coordinator
Premier Family Health
10.2013 - 04.2021
- Greet all patients entering the Ancillary center for all in house Diagnostic Testing
- Coordination of multiple schedules for Ancillary Center at a Medical Facility'
- Obtaining authorizations and calculating patient responsibility for any procedures done in house
- Answering multiple phone system
- Insurance Verification and benefits
- Assisting Providers and or Medical Assistants with translation for patients
- Tracking of Diagnostic images ordered by Providers for our patients'
Education
High School Diploma -
Miami Coral Park Senior High School
Miami, FLSkills
- Office Management
- Team Collaboration
- Verbal and Written Communication
- Time Management
- Hospitality Service
- Referral Coordination
- Listening Skills
- Scheduling Appointments
Languages
Spanish
Native or Bilingual
Timeline
Womans Center Coordinator
Priemer Family Health
04.2023 - Current
Referral Coordinator
Premier Family Health
04.2023 - 04.2023
PAC Coordinator
Premier Family Health
10.2013 - 04.2021
High School Diploma -
Miami Coral Park Senior High School
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