Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Cooking and Networking
Additional Information
Work Availability
Timeline
Hi, I’m

MaryAnn Augustine

Oakland,CA
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
MaryAnn Augustine

Summary

Well-versed Business Technology Analyst equipped with a unique blend of technical expertise and entrepreneurial mindset. Polished at aligning companies' true technological needs to improve collaboration and strengthen business requirements. Supportive through full technology lifecycles, from onboarding to end-of-life. Optimizes business performance by creating situations that benefit staff morale as much as financial growth. Designs thoughtful, human-centric approaches to integrating IT needs with employee desires.


Overview

4
years of professional experience
4
Certification

Work History

Newhouse Project Consulting

Business Technology Analyst
09.2023 - Current

Job overview

  • Supported new Salesforce project initiatives by analyzing preliminary business needs and defining factors such as project management and resource planning.
  • Conduct in-depth studies to identify opportunities for improvement and implement AI-driven solutions within the Salesforce ecosystem.
  • Planned inter-departmental synergies to reduce redundant business needs, applying technical solutions to eliminate conflicts and dependencies.

Newhouse Project Consulting

Business Operations Intern
01.2023 - 08.2023

Job overview

  • Attended development meetings to take notes, create ongoing agendas and consolidate input and feedback.
  • Worked cross-functionally to drive change by successfully addressing moderately complex operational needs, and improve end-to-end processes.
  • Supported creation of detailed, technical business operating model across the organization, resulting in a remarkable 95% increase in operational efficiency.
  • Created and managed an advanced spreadsheet to capture onboarding procedures seamlessly and timely.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Malloy Group, University Of San Francisco

Consulting Associate
10.2022 - 05.2023

Job overview

  • Supported client projects and internal initiatives by producing quality deliverables and participating in meetings and brainstorming sessions.
  • Collaborated with cross-functional teams to assist with marketing initiatives and business development.
  • Studied clients' future business projects to identify measures for handling risks.
  • Developed customized presentation materials and managed performance measurements for existing accounts to attract new clients.
  • Led interviews with clients to enhance business processes, gather requirements and build trust.

Petrodecision Nigeria Limited

Client Support Specialist
01.2020 - 07.2022

Job overview

  • Utilized petroleum engineering and software skills to effectively address customer needs with high level customer satisfaction.
  • Responded to all client inquiries and queries by demonstrating exceptional problem-solving skills to facilitate resolution.
  • Delivered outstanding data management services, software support, and server monitoring services to clients to not only maintain but to extend relationship for future business opportunities.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Maintained up-to-date knowledge of product and service changes and promptly responded to inquiries and requests from prospective customers.
  • Kept stakeholders up to date on information regarding clients and identified opportunities for service expansion.

Education

University of San Francisco
San Francisco, CA

Master of Science from Entrepreneurship And Innovation
08.2023

University Overview


  • Litvak Social Entrepreneur Scholarship Recipient
  • Relevant Coursework: Product & Service Development, Product Engineering, and Business Analytics.
  • Professional Development: Python for Data Analysis
  • 3.68 GPA
  • Start-up Club & Women in Business (WIB) Member
  • Capstone Project: TravelPod; Connect, Explore and Experience; I worked as Product Manager to create an innovative social media app designed for avid travelers and adventure enthusiasts that goes beyond the conventional travel-sharing experience but seamlessly integrating content creation, community building, and travel planning features.

Federal University of Technology Owerri
Nigeria

Bachelor of Science from Petroleum Engineering
12.2019

University Overview

  • Relevant Coursework: Production Engineering and Petroleum Data Analysis.
  • 3.79 GPA
  • Thesis: Formulation of Drilling Fluids using local additives.
  • Elected to Financial Secretary for Society of Petroleum Engineers in 2017.

Skills

  • Project Feasibility Analysis
  • Data Analysis
  • Client Relations
  • Product Development
  • Design Thinking
  • Agile & Scrum methodologies
  • Technical Sales
  • Strategic Planning
  • Project Management
  • Business Processes and Procedures
  • Go-to-Market Strategy
  • Business Development
  • Application: Asana, Jira, ServiceNow, MS Office (Excel, Word, PowerPoint), Google Workspace (docs, sheets, slides), Salesforce, Power BI, Tableau, SQL
  • Project Management
  • Go-to-Market Strategy
  • Business Development
  • Application: Asana, Jira, ServiceNow, MS Office (Excel, Word, PowerPoint), Google Workspace (docs, sheets, slides), Salesforce, Power BI, Tableau, SQL

Accomplishments

  • Supervised team of 8 staff members.
  • Collaborated with team of 4 in the development of Capstone Project.
  • Achieved project efficiency and effective communication by introducing Asana for project management tasks.

Affiliations

Society of Petroleum Engineers

Certification

  • Certified Salesforce Administrator - 2023
  • Certified Salesforce Business Analyst - 2023
  • Data Analysis, University of San Francisco - 2022
  • Design Thinking, University of San Francisco (Malloy Group) - 2023

Cooking and Networking

Cooking and networking are two realms that might seem distinct but, for me, they share a common thread - a passion for connection. In my kitchen, I don't merely concoct recipes; I create experiences. Each dish becomes a story, a fusion of flavors that mirrors the diverse connections I make in the networking sphere.

Additional Information

Despite my initial foundation in petroleum engineering, my journey has revealed a deep-seated passion for corporate innovation and growth. This realization has driven my commitment to leveraging creativity and knowledge to fuel transformative business success. In pursuit of this passion, I undertook an MSc in Entrepreneurship and Innovation, refining my abilities across business lifecycles and redirecting my professional focus toward business technology. Consequently, I now bring to the table a distinctive blend of technical expertise and an entrepreneurial mindset, poised to contribute meaningfully to dynamic business environments.

Availability
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Timeline

Business Technology Analyst

Newhouse Project Consulting
09.2023 - Current

Business Operations Intern

Newhouse Project Consulting
01.2023 - 08.2023

Consulting Associate

Malloy Group, University Of San Francisco
10.2022 - 05.2023

Client Support Specialist

Petrodecision Nigeria Limited
01.2020 - 07.2022

University of San Francisco

Master of Science from Entrepreneurship And Innovation

Federal University of Technology Owerri

Bachelor of Science from Petroleum Engineering
MaryAnn Augustine