Mary Ann Calma
Summary
Deadline-minded Sales Coordinator experienced in sales coordination, insurance administration, customer service, and healthcare support. Established lucrative relationships with customers through effective communication and strategic planning. Delivered exceptional service and support in fast-paced environments while maximizing profitability.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Travelers
Richardson
10.2024 - Current
- Supported the Business Insurance (BI) Sales Team by managing account intake, triage, and distribution processes to ensure operational efficiency
- Applied critical thinking skills to analyze information from multiple sources to support business objectives
- Developed comprehensive knowledge of business processes, products and sales operations, serving as a trusted source for internal stakeholders
- Built and maintained strong relationships with business partners and customers, contributing to exceptional service and a collaborative work environment
- Conducted audits, ensured regulatory compliance, and generated reports to support business operations and performance monitoring
- Served as a primary point of contact for inbound customer inquiries, identifying sales opportunities, qualifying leads, and connecting customers with the appropriate department to ensure a seamless customer experience
- Managed shared inboxes for agents and customers, responding to inquiries promptly and accurately while prioritizing and routing viable sales leads to advisors in a timely manner
- Assisted with additional projects and initiatives such as the ADPIA Test and Learn providing invaluable insights and opportunity
Insurance Coordinator
Infinity Dental
05.2023 - Current
- Demonstrated analytical skills in reviewing Explanation of Benefits (EOBs) to ensure proper claim payments
- Effectively resolved claim discrepancies, enhancing the company's financial health
- Exhibited detail-focused approach in insurance verification, reducing claim rejections
- Proactively contacted insurance companies for coverage verification
- Supported patient understanding of insurance changes to ensure informed healthcare decisions.
Dental Assistant
Pike Place Dental
11.2022 - 04.2023
- Managed front desk operations, maintaining an organized schedule and ensuring smooth clinic functioning
- Boosted clinic efficiency by 30% through optimized appointment scheduling.
- Provided compassionate care, ensuring patient anxiety was minimized during visits.
Dental Assistant
Premier Dentistry
09.2021 - 08.2022
- Updated and maintained patient medical and dental history records
- Optimized operatory workflows, reducing setup times and increasing patient throughput.
- Streamlined patient data entry, enhancing accuracy and privacy compliance.
Front Desk Agent
Bayview/Oceanview Hotel
01.2020 - 07.2022
- Coordinated COVID-19 response with Army National Guard, ensuring community safety
- Managed guest relations for 25-40 patrons per shift, ensuring seamless check-in and payment procedures
- Handled 20+ daily calls, liaising with clients, vendors, and staff
Front Desk Officer
Dusit Thani Guam Resort
07.2021 - 12.2021
- Welcomed and managed a diverse range of guests, enhancing multicultural communication skills
- Showcased problem-solving skills by coordinating between various departments and addressing guest concerns
- Contributed to hotel's reputation by consistently exceeding guest expectations and delivering high-quality service
Sales Associate Supervisor
Jeans Warehouse
05.2018 - 07.2020
- Managed cash register operations, ensuring accurate processing of various payment methods
- Fostered a collaborative work environment, enhancing team synergy and productivity
- Enhanced sales techniques, boosting store revenue and customer satisfaction.
Sales Associate
Nine West
07.2016 - 05.2018
- Increased sales through effective product presentations that engaged customers
- Managed multiple customer interactions while building strong relationships
Education
Some College (No Degree) - Hotel Management
Guam Community College
Mangilao, GUSkills
- Account management
- Customer relationship management
- Lead qualification
- Regulatory compliance
- Data entry
- Problem solving
- Team collaboration
- Effective communication
Timeline
Sales Coordinator
Travelers
10.2024 - Current
Insurance Coordinator
Infinity Dental
05.2023 - Current
Dental Assistant
Pike Place Dental
11.2022 - 04.2023
Dental Assistant
Premier Dentistry
09.2021 - 08.2022
Front Desk Officer
Dusit Thani Guam Resort
07.2021 - 12.2021
Front Desk Agent
Bayview/Oceanview Hotel
01.2020 - 07.2022
Sales Associate Supervisor
Jeans Warehouse
05.2018 - 07.2020
Sales Associate
Nine West
07.2016 - 05.2018
Some College (No Degree) - Hotel Management
Guam Community College