Pauline A Lino
Omaha,NE
Summary
Results-Driven Hospitality Professional Transformational leader with 2 years of front desk management experience and 3.5 years of sales and marketing expertise. Proven track record of driving revenue growth, enhancing customer experiences, and developing effective marketing strategies.
Transferring skills from fast-paced sales environment, focusing on coordination, communication, and data management. Developed expertise in CRM systems and process optimization. Seeking to leverage these abilities in new and challenging field.
Overview
1
1
Certification
Work History
Sales Coordinator
Home2 suites
- Collaborate with hospital staff, including clinicians, nurses, and administrators, to understand patient needs and promote good healing progress
- Develop and maintain strong relationships with key decision-makers to drive sales growth and expand market share
- Provide product demonstrations, training, and support to ensure successful implementation and customer satisfaction
- Achieved 25% sales growth within the first year by identifying new business opportunities and building strategic partnerships
Front Desk Manager
- Achieved 95% customer satisfaction ratings through exceptional service and attention to detail
- Trained and mentored 10+ front desk staff, resulting in a 25% increase in team performance
Sales and Marketing Coordinator
- Increased sales revenue by 30% through targeted marketing campaigns and strategic partnerships
- Developed and executed multi-channel marketing strategies, expanding brand reach and engagement
Education
Bachelor Degree - Criminal Justice and Criminology
University of Nebraska At Omaha
Omaha, NE12-2023
Skills
- Front Desk Management
- Operational Excellence
- Leadership
- Sales and Marketing
- Revenue Growth
- Brand Development
- Sales marketing strategy development
- Relationship-building and account management
- Product demonstrations and training
- Customer service and support
- Microsoft Office Suite
- CRM software
- Book-Keeping
- Payroll
- Invoices
- Meeting-Broker
- Computer Networking
- Filing
- Sales reporting
- Analytical thinking
- Sales strategy development
- Managerial skills
- Goal-oriented mindset
- Recordkeeping
- Sales strategies
- Contract preparation
- Report generation
- CRM software proficiency
- Schedule management
- Distribution management
- Account management
- Performance tracking
- Team collaboration
- Sales expertise
- Issue resolution
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Effective negotiation
- Customer relations
Accomplishments
- Managed 50 opportunities per month.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- Best employee of the year, 2022
- Best employee of the month, 2023
- Best employee of the month, 2024
Professional Highlights
- Front Desk Manager, 2 years, Improved Customer Satisfaction: Achieved 95% customer satisfaction ratings through exceptional service and attention to detail., Team Development: Trained and mentored 10+ front desk staff, resulting in a 25% increase in team performance.
- Sales and Marketing Coordinator, 3.5 years, Revenue Growth: Increased sales revenue by 30% through targeted marketing campaigns and strategic partnerships., Marketing Strategy: Developed and executed multi-channel marketing strategies, expanding brand reach and engagement.
Certification
- Salesforce Certified Administrator - Salesforce.
- Lean Management Certification Program by Hilton university
- Advanced Communication and Negotiation Skills.
- Digital Marketing Certificate Program by hilton university.
Languages
English
Full Professional
Acholi
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Sales Coordinator
Home2 suites
Front Desk Manager
Sales and Marketing Coordinator
Bachelor Degree - Criminal Justice and Criminology
University of Nebraska At Omaha
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