Annie Salinas
Ardmore,OK
Summary
Detail-oriented Front Desk Coordinator with expertise in client account management and operational efficiency. Managed guest check-in and check-out processes while resolving inquiries and maintaining service standards. Coordinated staff schedules and provided training to enhance team performance and streamline daily operations.
Overview
7
7
years of professional experience
Work History
Sales Coordinator
Hilton Garden Inn
05.2022 - 04.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated sales orders with customer needs and internal team schedules.
- Prepared quotes, contracts, and proposal documents for client review.
- Tracked order status and resolved follow-up issues with vendors.
- Communicated with customers about pricing, availability, and delivery timelines.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Maintained sales records in CRM and shared updates with management.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Supported sales team by delivering current territory sales data and costing information.
Front Desk Manager
Hampton Inn Suites
02.2018 - 10.2021
- Supervised front desk operations at Hampton Inn Suites
- Managed guest check-in, check-out, and reservation processing
- Managed guest check-in and check-out procedures, reservations, and payments.
- Resolved guest concerns with calm, professional service
- Coordinated staff schedules and daily front desk coverage
- Trained front desk agents on Hampton Inn Suites service standards
- Handled phone inquiries, billing tasks, and cash drawer reconciliation
Education
Newman Smith High School
Carrollton, TXSkills
Detail-oriented Front Desk Coordinator with expertise in client account management and operational efficiency Managed guest check-in and check-out processes while resolving inquiries and maintaining service standards Coordinated staff schedules and provided training to enhance team performance and streamline daily operations
Detail-oriented Front Desk Coordinator with expertise in client account management and operational efficiency Managed guest check-in and check-out processes while resolving inquiries and maintaining service standards Coordinated staff schedules and provided training to enhance team performance and streamline daily operations
Timeline
Sales Coordinator
Hilton Garden Inn
05.2022 - 04.2025
Front Desk Manager
Hampton Inn Suites
02.2018 - 10.2021
Newman Smith High School