MARY ANN CANEDA
Tacoma,United States
Summary
I am a very motivated, empathetic, positive person, looking for a position within your company to excel professionally and personally. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments with excellent time management. I am a detail-oriented individual who works well under pressure, while providing high-quality service. I strive to meet deadlines and increase customer satisfaction.
Overview
16
16
years of professional experience
Work History
Plasma Technician/Medical Historian
Biolife Plasma Services
01.2024 - 10.2024
- Answered phones, greeted and focused on donors, while ensuring the safety of donors and our team.
- Screened new and repeat donors.
- Used Donor Information Systems, prepared donor charts, maintained accurate records, and coordinated donor compensation.
- Helped identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
- Remained in compliance with Standard Operating Procedures (SOPs)
- Performed health screening procedures such as blood pressure, pulse, weight and temperature.
- Performed finger stick to obtain sample for donor’s hematocrit and total protein levels.
- Carefully observed donors for possible reactions during or after the pheresis process to notify appropriate staff.
Customer Experience Associate/Cashier
AAFES
08.2023 - 01.2024
- Focused on customer satisfaction and service
- Greeted each customer and helped provide resolutions
- Operated cash registers/sales equipment
- Promoted the value and benefits of the Military Star Card
- Educated shoppers and associates about the Star Card program
- Assisted in events and helped set up booths that would help promote the Military Star Card.
Sales Associate/Cashier
CVS Pharmacy San Diego
02.2012 - 03.2013
- Assisted customers with their questions, problems, and complaints in person and via phone
- Greeted customers using the eyes, hi's, and help at all times
- Handled all customer relations in accordance with company policy, while promoting a positive shopping experience and maintaining customer/patient confidentiality
- Operated a cash register including transactions, checks, charges, and rainchecks
- Priced merchandise, stocked shelves, and supplies
- Assisted in maintaining all front store departments including the check-out area and overall store cleanliness
- Reacted to potential shoplifters while following company guidelines.
Sales Associate/Cashier
Marshalls San Diego
10.2008 - 01.2009
- Greeted all customers with a smile
- Assisted customers in a friendly, courteous manner
- Effectively responded to questions and requests from customers
- Responded appropriately to POS backup calls and Service Desk calls
- Assisted at POS and Customer Service as needed
- Properly held merchandise for customers when needed, including returning merchandise and processing rainchecks within company standards
- Completed merchandise recovery and sales floor returns
- Maintained fitting rooms, sales floor, and work areas
- Processed customers' transactions accurately and efficiently.
Education
Certified Nursing Assistant -
Pacific Health Education Center
08.2014
Medical Insurance Certificate -
San Diego Continuing Education
09.2010
Computerized Medical Office Certificate -
San Diego Continuing Education
01.2010
Medical Terminology 101 Certificate -
UniversalClass.Com
11.2009
High School Diploma -
Mira Mesa High School
06.2008
Skills
- Effective Time Management
- Adaptability
- Ability to Work in a Team
- Microsoft Office
- Ability to Work Under Pressure
- Communication Skills
- Honesty and Integrity
- Friendly and Outgoing Attitude
- Time Management Skills
- Multitasking Skills
- Motivated Attitude
- Interpersonal Communication Skills
- Excellent Customer Service Skills
- Excellent Work Ethic
- Teamwork Skills
Timeline
Plasma Technician/Medical Historian
Biolife Plasma Services
01.2024 - 10.2024
Customer Experience Associate/Cashier
AAFES
08.2023 - 01.2024
Sales Associate/Cashier
CVS Pharmacy San Diego
02.2012 - 03.2013
Sales Associate/Cashier
Marshalls San Diego
10.2008 - 01.2009
Medical Insurance Certificate -
San Diego Continuing Education
Computerized Medical Office Certificate -
San Diego Continuing Education
Medical Terminology 101 Certificate -
UniversalClass.Com
High School Diploma -
Mira Mesa High School
Certified Nursing Assistant -
Pacific Health Education Center
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