Maryann Castronovo

• Drive revenue by proactively engaging guests in high-traffic hospitality environments, introducing vacation ownership and vacation package opportunities in a warm, professional, and approachable manner
• Consistently exceed individual and team sales goals through effective qualification, needs discovery, and persuasive communication
• Quickly establish trust and rapport with guests, identifying travel interests and aligning them with curated vacation experiences and ownership opportunities
• Provide concierge-style service by recommending local attractions, enhancing the guest experience while naturally integrating vacation package offerings
• Position discounted vacation packages as high-value entry points into the Hilton Grand Vacations portfolio, increasing guest interest and conversion to in-house presentations
• Navigate objections with confidence and professionalism, using a consultative sales approach to guide guests toward purchase decisions
• Maintain high performance in fast-paced, high-volume environments, balancing revenue generation with exceptional guest experience standards
• Recognized as a top-performing ambassador within cohort, earning multiple 5-star guest reviews and consistently ranking among the highest in guest satisfaction
• Collaborate closely with in-house sales teams to ensure a seamless transition from initial engagement to on-site presentation, supporting overall resort sales performance

• Generated qualified tour flow by engaging prospective guests in high-traffic hospitality environments, introducing vacation ownership opportunities through consultative, guest-focused conversations
• Built rapport quickly with diverse individuals, identifying travel preferences and positioning curated vacation experiences aligned with their interests
• Effectively communicated the value of attending a vacation ownership presentation, resulting in consistent guest commitment and strong tour attendance rates
• Balanced relationship-building with performance goals, contributing to overall team success in lead generation and tour conversion
• Maintained a polished, professional presence while navigating high-volume interactions and adapting communication style to a wide range of guest personalities
• Collaborated with sales teams to ensure a smooth transition from initial engagement to on-site presentation experience

• Daily property management for a luxury high-rise with guest suites and international residents.
• Oversee arrival and departure experience, guest suite reservations, guest services staffing, and hospitality standards.
• Manage payroll, labor scheduling, budgeting, financial reporting, and cost controls.
• Supervise guest services, maintenance, and custodial teams, ensuring consistent service delivery and accountability.
• Serve as primary liaison for VIP residents and international guests, delivering white-glove service and personalized assistance.
• Handle emergency response situations calmly and decisively.
• Oversee safety systems, fire life safety compliance, and risk management.
• Negotiate and manage vendor contracts supporting daily operations and capital projects.
• Collaborate with Board leadership on budget planning, reserve studies, and compliance.
• Run all monthly HOA meetings with recordings of agendas and minutes.

Crisis & Emergency Operations Leadership

• Implemented and managed COVID-19 safety protocols, maintaining full operations during Shelter-in-Place mandates.
• Provided daily on-site leadership during emergency conditions to ensure guest and staff safety.

Transitioned meetings and operations to virtual platforms while maintaining operational continuity.

• Wrote award-winning weekly newspaper column, cover stories, profiles, and opinion pieces reflecting on humor, life in the middle place, current events, food, travel, growing up, parenting, work, entertainment, and family life.

• Researched and sourced potential film and television projects to develop as directing vehicles.
• Drafted pitches for potential investors and additional producers.
• Edited and assessed potential of all film and television projects.
• Wrote story and script development notes for in-house projects and spec scripts.
• Developed the coveted internship program that exposed graduate students from UCLA, AFI, and USC to filmmaking from script to filming to distribution.
• Mentored graduate students on professional and personal goals and assisted in job placement.