Mary Ann Emerson

Assisted in calming and/or reorienting residents in cases of confusion or agitation. Removed visible hazards and/or broken equipment from immediate environment, and reported as appropriate. Assisted with keeping resident's room clean, safe, and orderly while maintaining visual observations at all times.

Encouraged regular fluid intake for proper hydration.

Assisted nursing staff with monitoring patient's mental condition, and/or behavioral issues.

Assisted mental health unit management with planning and coordinating day-to-day and special program activities and events. Conducted daily group activities as scheduled. Promoted socialization and encouraged patient participation in various activities.

Provided one-on-one room visits to bedridden patients, and delivered activities to their rooms. Prepared clearly written and formatted documents and reports for charting, and provided feedback to medical staff as appropriate. Coordinated and communicated with external stakeholders to support program objectives.

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. Scheduled patient appointments, and accounting for physician availability and optimal patient loads.
• Supervised medical clerk staff in outpatient clinics.
• Conducted on-going training/updates.