Mary Ann Farrugia
South Lyon
Summary
A true professional in managing patient accounts and insurance inquiries, demonstrating strong multitasking abilities and effective communication skills. Enhancing patient satisfaction through attentive service. A proven track record at Delta Dental Plan of Michigan, excelling in data accuracy and customer service.
Overview
2015
2015
years of professional experience
Work History
Office Manager
Brian M. Meade DDS MS
11.2010 - 10.2014
- Clearly communicated treatment options and financial details to patients.
- Managed front desk operations, including phone systems and appointment coordination.
- I efficiently scheduled patient appointments and follow-ups, accurately managed fees and insurance benefits for patients, and demonstrated a strong understanding of insurance plans.
- I also maintained confidential patient records and handled all billing and insurance claims.
- Occasionally would clean and set up treatment rooms to keep the office flowing smoothly
Professional Relations Clerk
Delta Dental Plan of Michigan
- Used strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Handled inquiries from dental offices on a daily basis regarding claim submission, eligibility and reasons for claim denials.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Franklin High School
Livonia, MISkills
- Skilled at maintaining phone etiquette while answering, screening and forwarding incoming phone calls
- Managing patient accounts, insurance billing and inquiries, scheduling appointments
- Great written and typed communication
- Handling patient inquiries, resolving issues and providing exceptional customer service
Timeline
Office Manager
Brian M. Meade DDS MS
11.2010 - 10.2014
Professional Relations Clerk
Delta Dental Plan of Michigan
High School Diploma -
Franklin High School
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