MaryAnn Hatcher

• Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
• Assisted customers with ticketing and baggage check-in requirements.
• Managed passenger check-in by verifying customers' travel documentation.
• Tagged and transferred baggage from scales to designated conveyor belt.
• Sold, printed and reissued available tickets to customers at check-in.
• Monitored gate areas and addressed security situations with management.
• Communicated with site personnel by relaying information via radio calls.
• Disbursed and recorded appropriate gate passes.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Aircraft parts department within maintenance division. Inventory control, shelf life. Shipping and receiving parts. Including but not limited to Dangerous goods air and ground. Processing remove and installs from aircrafts.

• Assisted team members in resolving customer satisfaction issues.
• Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
• Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
• Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Discovered and resolved complex customer issues to reduce negative impact to business outcomes.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Provided customers with information about availability and pricing.
• Resolved various issues and discrepancies for customers.
• Handled billing information over phone.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
• Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
• Provided follow through on all calls with confirmations and dissemination of requested information.