Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Hopkins

Miramar,FL

Summary

Dedicated Environmental Services Housekeeper at Memorial Hospital West, skilled in infection control and chemical handling. Enhanced patient experiences through meticulous cleaning and sanitation, consistently exceeding facility standards. Demonstrated strong teamwork and adaptability, contributing to a safe and welcoming environment for patients and staff alike.

Overview

2
2
years of professional experience

Work History

Environmental Services Housekeeper

Memorial Hospital West
09.2024 - Current
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.

Server Assistant

Dennys Restaurant
08.2023 - 07.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
  • Assisted with dining room set up prior to and after service period.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
  • Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
  • Supported fast table turnover by taking customer orders and payments accurately and efficiently.
  • Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Enhanced dining experience by ensuring timely setup and cleanliness of tables.
  • Improved customer satisfaction with quick and attentive response to inquiries and needs.
  • Contributed to positive guest feedback, attentively filling water glasses and offering bread baskets.

Education

High School Diploma -

Miramar High School
Miramar, FL
05-2024

Skills

  • Cleaning and sanitizing
  • Cleaning techniques
  • Cleaning and sanitation
  • Team collaboration
  • Infection control
  • Sanitation procedures
  • Chemical handling
  • Maintenance

Timeline

Environmental Services Housekeeper

Memorial Hospital West
09.2024 - Current

Server Assistant

Dennys Restaurant
08.2023 - 07.2024

High School Diploma -

Miramar High School

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Maryann Hopkins