Amethyst Fonseca
Miramar,FL
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Dedicated to contributing to team success and driving positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures readiness to adapt and thrive in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk
Tribeca Pediatrics
New York, New York
09.2024 - 08.2025
- Knowledgeable in EHR systems such as AlthenaHealth and eClinicalWorks
- Managed approximately 50 high incoming phone calls, emails every day
- Scheduled new & existing appointments
- Resolved patient complaints, improved operations and provided exceptional service
- Created referrals for appropriate specialists and or, for diagnostic imaging requests
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Specialist
Premium Health Center
Brooklyn, New York
10.2022 - 11.2023
- Managed a daily high volume of phone calls
- Scheduling new & existing appointments
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Created referrals for appropriate specialists and or, for diagnostic imaging requests
- Assisted patients with virtual visits on Telehealth Communications
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
Patient Service Representative
CityMD Urgent Care Center
Brooklyn, New York
02.2021 - 10.2022
- Assisted patients filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
- Verified insurance eligibility before every visit
- Offering simple, clear explanations to help clients and families understand facility policies and procedures
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Facilitated communication between patients and various departments and staff
- Followed document protocols to safeguard confidentiality of patient records
Sales Associate
Urban Outfitters, Inc.
New York, New York
08.2019 - 08.2020
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Answered customer questions about sizing, accessories, and merchandise care
- Helped customers locate products and checked store system for merchandise at other sites
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry
- Maintained a clean workspace of any and all areas
Education
Associate of Science - Marine Biology and Sustainable Aquaculture
Unity Environmental University
New York05.2025
Skills
- Effective time management
- Strong task management
- Timely appointment organization
- Proficient in time management and organization
- Proficient in EMR software
- Proficient in Microsoft Office
- Cross-functional teamwork
- Effective time management
Timeline
Front Desk
Tribeca Pediatrics
09.2024 - 08.2025
Call Center Specialist
Premium Health Center
10.2022 - 11.2023
Patient Service Representative
CityMD Urgent Care Center
02.2021 - 10.2022
Sales Associate
Urban Outfitters, Inc.
08.2019 - 08.2020
Associate of Science - Marine Biology and Sustainable Aquaculture
Unity Environmental University