Dayana Pillcorema
Danbury
Summary
Dedicated and reliable professional with several years of customer-focused experience. Skilled in communication, organization, and problem-solving, with a proven ability to support daily operations,manage customer needs, and contribute to a positive team environment.
Overview
4
4
years of professional experience
Work History
Front Desk
Ridgefield Cleaners
02.2024 - Current
- Delivered friendly and knowledgeable customer service to ensure high customer satisfaction.
- Resolved customer concerns and complaints with professionalism and empathy.
- Answered phone calls and assisted customers with orders and inquiries.
- Maintained accurate records of customer accounts and transactions.
- Assisted customer with requests to improve overall service experience.
- Maintained cleanliness and organization of the front desk and work areas.
Waitress and Bridal Attendant
Rolling Hills Country Club
07.2022 - 12.2023
- Provided attentive, high-quality service to guests in a fast-paced dining environment.
- Checked with guests to ensure satisfaction and recommended additional menu items.
- Communicated closely with kitchen staff regarding orders, availability. and wait times.
- Set up and maintained dining areas to meet service and hospitality standards.
- Assisted with event coordination and supported bridal parties during events.
- Supervised staff during events to ensure duties were completed properly.
- Communicated schedule or plan changes clearly and efficiently to team members.
Cashier
Dunkin Donuts
11.2021 - 06.2022
- Provided fast and friendly customer service in a high-volume environment.
- Handled cash and card transactions accurately.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Built relationships with customers to encourage repeat business.
Education
Bachelor - Justice and Law Administration
Western Connecticut State University
Danbury, CT05.2023
High School Diploma - undefined
Danbury High School
Danbury, CT06.2019
Skills
- Effective Time Management
- Communication Skills
- Adaptability
- Organization
- Strong Interpersonal Skills
- Customer Service
- Record keeping and documentation
- Problem solving
- Attention to detail
LANGUAGES
Spanish
English
Timeline
Front Desk
Ridgefield Cleaners
02.2024 - Current
Waitress and Bridal Attendant
Rolling Hills Country Club
07.2022 - 12.2023
Cashier
Dunkin Donuts
11.2021 - 06.2022
High School Diploma - undefined
Danbury High School
Bachelor - Justice and Law Administration
Western Connecticut State University