Maryann Lewis
Blacksburg,VA
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Virginia Tech Dining Services
Blacksburg, Virginia
09.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
Shift Leader
Virginia Tech Dining Services
Blacksburg, Virginia
09.2015 - 09.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
Lead Associate
Virginia Tech Dining Services
Blacksburg, Virginia
09.2012 - 09.2015
- Identified potential opportunities to increase efficiency in the workplace.
- Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
Head of Housekeeping Services
Days Inn Hotel
Blacksburg, VA
01.2009 - 08.2012
- Developed and implemented a comprehensive training program for housekeeping staff.
- Monitored the performance of all personnel, conducted regular inspections and provided feedback to ensure quality standards were met.
- Ensured the cleanliness and organization of all guest rooms, public areas, and back-of-house facilities.
- Conducted daily meetings with housekeeping staff to review tasks and assignments.
- Created work schedules for housekeeping staff according to occupancy levels.
- Ordered necessary supplies to maintain an adequate inventory level for cleaning activities.
- Established procedures for proper handling of lost and found items as well as guest complaints.
- Managed financial budgets related to purchasing materials and equipment used by the housekeeping team.
- Conducted regular audits of room status reports and service recovery processes.
- Maintained records of employee attendance and worked closely with Human Resources on any disciplinary actions needed.
- Provided guidance on safety measures related to hazardous chemicals or equipment usage.
- Collaborated with Facilities Management on maintenance issues that arise in guest rooms or public spaces.
- Analyzed data collected from surveys or customer feedback systems relating to housekeeping services provided.
Assistant Manager
Hardee's
Blacksburg, Virginia
03.2005 - 01.2009
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
Education
GED -
New River Community College
Dublin, VA06-2009
Skills
- Product and service knowledge
- Task Delegation
- Sales monitoring
- Operations Management
- Employee Performance Evaluations
- Recruiting and interviewing
- Cost Reduction
- Employee Scheduling
- Business development understanding
- Schedule oversight
- Consulting
- Reporting and documenting
- Budgeting and finance
- Team motivation
- Employee engagement
- Staff Training and Development
- Orientation and training
- Google Drive
- Marketing knowledge
- Strategic Planning
- Compliance understanding
- Sales Reporting
- Orientating and training
- Employee performance evaluation
- Policy Enforcement
- Customer Relations
Timeline
Assistant Manager
Virginia Tech Dining Services
09.2023 - Current
Shift Leader
Virginia Tech Dining Services
09.2015 - 09.2023
Lead Associate
Virginia Tech Dining Services
09.2012 - 09.2015
Head of Housekeeping Services
Days Inn Hotel
01.2009 - 08.2012
Assistant Manager
Hardee's
03.2005 - 01.2009
GED -
New River Community College