Maryann Pike
Griffin,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Amware Fulfillment
04.2019 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Picker/Packer
Amware Fulfillment
04.2019 - 12.2022
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Worked fast to meet assigned daily picking quotas.
Stock Associate
Walmart
08.2016 - 01.2019
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Education
High School Diploma -
Spalding High School
Griffin, GA05.2016
Skills
- Microsoft Excel
- Active Listening
- Report Preparation
- Sales Expertise
- Report Creation
- Microsoft Word
- Order Fulfillment
- Business Development Understanding
- Reading Comprehension
- Information Systems
Timeline
Customer Service Representative
Amware Fulfillment
04.2019 - 12.2022
Picker/Packer
Amware Fulfillment
04.2019 - 12.2022
Stock Associate
Walmart
08.2016 - 01.2019
High School Diploma -
Spalding High School
Similar Profiles
Ricky DistorRicky Distor
Sr. Computer Operations Specialist at AMWARE FULFILLMENTSr. Computer Operations Specialist at AMWARE FULFILLMENT
Olga PortilloOlga Portillo
Managed Warehouse Operations at Amware Fulfillment, LLC (now Part of Staci)Managed Warehouse Operations at Amware Fulfillment, LLC (now Part of Staci)
Trudy V. CurneyTrudy V. Curney
Fulfillment Specialist at Amware Scalable Fulfillment LLCFulfillment Specialist at Amware Scalable Fulfillment LLC