Mary Ann Reddemann
Springfield,MN
Summary
Dynamic professional with a detail-oriented mindset and strong client relationship building skills, honed as an Agent Assistant at American Family Insurance. Proven ability to optimize workflow efficiency and enhance compliance through effective multitasking and meticulous documentation management. Committed to delivering exceptional customer service and administrative support.
Overview
13
13
years of professional experience
Work History
Agent Assistant
American Family Insurance
Springfield,MN
03.2017 - Current
- Facilitated agents in overseeing client accounts and processing applications.
- Facilitated communication between clients and insurance underwriters to expedite policy approvals.
- Oversaw accurate documentation of client interactions and policy modifications within CRM system.
- Addressed customer inquiries by delivering timely information on coverage options.
- Facilitated administrative support for agents to optimize operational efficiency.
- Streamlined documentation organization for policy renewals to enhance compliance with company standards.
- Optimized workflow efficiency by implementing process improvements within agency team.
Chiropractic Assistant
Tegels Chiropractic
Windom, MN
05.2013 - 02.2017
- Assisted in patient intake and scheduling to optimize clinic workflow.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on treatment plans and home care.
Education
High School Diploma -
Wellcome Memorial HS
Garden City, MNCertified Massage Therapist - Massage Therapy
Minnesota West
Pipestone, MNSkills
Effective multitasking
Detail-oriented mindset
Client relationship building
Time management expertise
File organization
Appointment scheduling
Document preparation
Interpersonal relations
Confidentiality assurance
Calendar management
Email management
Customer service
Attention to detail
Multitasking and organization
Phone and email etiquette
Client correspondence
Administrative support
Payment collection
Client counseling
Insurance claims
Timeline
Agent Assistant
American Family Insurance
03.2017 - Current
Chiropractic Assistant
Tegels Chiropractic
05.2013 - 02.2017
High School Diploma -
Wellcome Memorial HS
Certified Massage Therapist - Massage Therapy
Minnesota West