Maryann Spininger
Columbia,PA
Summary
Knowledgeable and dedicated professional with several years of experience using outstanding planning, problem-solving and data entry skills. Well-versed in best practices and processes of industry.
Overview
11
11
years of professional experience
2003
2003
years of post-secondary education
Work History
AI Data Annotator
Cloud Connectiv
Lancaster, PA
02.2023 - Current
- Annotated data for machine learning models to improve AI accuracy.
- Reviewed and verified data entries for consistency and quality assurance.
- Collaborated with cross-functional teams to refine annotation guidelines.
- Utilized annotation tools to categorize multimedia content effectively.
- Trained new team members on data annotation protocols and tools.
- Maintained detailed documentation of annotation processes and changes.
- Provided feedback on tool functionality to enhance user experience and efficiency.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Purged inactive files and destroyed obsolete files following procedures.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
Customer Service Representative
American Express
Lancaster, Pennsylvania
02.2015 - 02.2023
- Managed customer inquiries through multiple channels including phone and chat.
- Resolved complex issues by collaborating with various internal departments.
- Provided product information and support to enhance customer satisfaction.
- Assisted in developing training materials to improve service delivery standards.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Delaware Valley High School
Milford, PASkills
- Works well with minimal supervision
- Amazing multi tasker
- Works well with others
- Leadership skills
Timeline
AI Data Annotator
Cloud Connectiv
02.2023 - Current
Customer Service Representative
American Express
02.2015 - 02.2023
Delaware Valley High School