Maryann Stefanelli
Naples,Florida
Summary
Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities.
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
29
29
years of professional experience
Work History
Eco Solutions
Owner
07.2016 - Current
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Provide on-call project-based services, helping clients get organized and complete personal or business tasks
- Answered customer questions about billing, account issues and upgrade possibilities.
- Translate home and business project strategies into actionable steps, like goal setting, and time management.
- Perform home or business tasks, including organizing, running errands, making travel reservations and developing correspondence.
President
Secured Document Shredding, LLC
03.2013 - 05.2016
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Coordinated billing department and customers interactions, bridging communication gap to resolve issues.
- Provided secure, environmentally on-site shredding and recycling services to businesses.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Reduced operational costs through strategic cost management initiatives.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Promoted substantial growth, guiding a start-up operation to a management acquisition.
Vice President of Sales
Atlantic Coast Fibers, LLC
03.1995 - 09.2008
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Served as a member of the leadership team, working cross-functionally to drive the company's core values and model their visions.
- Restructured existing accounts that needed attention, creating account maintenance policies that improved service.
- Improved revenue growth by regaining lost business, renewing contracts, and creating new SOP's to ensure business integrity.
Education
Real Estate
Lawson School
Naples FLCam License - CAM License
Lawson School
Naples, FL09.2022
Associate of Arts - Business Administration And Management
Berkeley Business School
Ridgewood, NJ05.1978
Skills
- Customer Relationship Management
- Product Knowledge
- Software Troubleshooting
- Industry Trends Knowledge
- Salesforce CRM Experience
- Employee Management
- Preparing Proposals
- Service Desk Team Management
- Organizational Skills
- Microsoft Windows and Office
- Desktop Partitioning Software
- Marketing
- Friendly and Patient
- Customer Communication and Empathy
- Brand Development
- Sales Growth
- Start-up Management
- Community Engagement
- Strong Leadership Skills
Timeline
Eco Solutions
Owner
07.2016 - Current
President
Secured Document Shredding, LLC
03.2013 - 05.2016
Vice President of Sales
Atlantic Coast Fibers, LLC
03.1995 - 09.2008
Real Estate
Lawson School
Cam License - CAM License
Lawson School
Associate of Arts - Business Administration And Management
Berkeley Business School