MaryAnn Torres
Hampton,VA
Summary
Accomplished leader in regional operations, known for fostering positive work environments through effective communication and team building. Experienced in developing strategic plans that enhance operational efficiency and drive growth.
Overview
7
7
years of professional experience
Work History
Regional Manager
7 brew
Hampton, Virginia
04.2026 - Current
- Directed regional operations to enhance customer experience and service quality.
- Collaborated with team leaders to implement training programs for staff development.
- Analyzed market trends to identify growth opportunities within the region.
- Coordinated inventory management to ensure optimal product availability and freshness.
- Fostered a positive work environment through effective communication and team building.
- Developed strategic plans to improve operational efficiency across multiple locations.
- Oversaw compliance with health and safety regulations in all regional stores.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
Stand Manager
7 brew
Hampton, Virginia
09.2025 - Current
- Managed daily operations for fast-paced coffee stand environment.
- Supervised team members to ensure high-quality customer service.
- Developed and trained staff on efficient beverage preparation techniques.
- Implemented inventory management practices to maintain stock levels.
- Monitored compliance with health and safety regulations consistently.
- Assisted in creating a welcoming atmosphere for customers and staff.
- Coordinated scheduling to optimize team coverage during peak hours.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Boosted team performance by improving training and sales strategies.
- Oversaw all aspects of ordering supplies, such as food items, paper goods, cleaning products.
- Recruited, trained, and supervised new employees on company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
Shift Lead
7 brew
Hampton, Virginia
07.2024 - Current
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new staff on company procedures and customer service standards.
- Managed inventory levels and coordinated supply orders for smooth operations.
- Assisted in scheduling shifts to optimize team coverage during peak hours.
- Enforced health and safety guidelines to maintain a safe work environment.
- Resolved customer concerns promptly to enhance overall satisfaction.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
Server
Kona Steak and Seafood
Monterey, California
02.2023 - 12.2023
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted guests with menu selections and provided detailed descriptions of dishes.
- Processed transactions accurately using point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
Key Holder
Hollister.Co
Monterey, California
11.2019 - 12.2022
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Assisted in training new employees on company policies and procedures.
- Maintained inventory levels, restocking merchandise as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues.
- Monitored cash register operations, handling transactions accurately.
- Ensured visual merchandising standards were met throughout the store.
- Supported management in executing promotional strategies and sales initiatives.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Verified accuracy of register tills at beginning and end of shift.
- Ensured store was opened and closed in a timely manner according to company policies.
- Inspected physical condition of store premises to identify any maintenance issues.
- Collaborated with management to determine key tasks and delegate to staff members.
Education
High School Diploma -
North Monterey County
Castroville, CA06-2022
Some College (No Degree) - Health Science
Hartnell College
Salinas, CASkills
- Customer experience
- Inventory management
- Team leadership
- Operational efficiency
- Training and coaching
- Leadership skills
- Scheduling optimization
- Operations management
Timeline
Regional Manager
7 brew
04.2026 - Current
Stand Manager
7 brew
09.2025 - Current
Shift Lead
7 brew
07.2024 - Current
Server
Kona Steak and Seafood
02.2023 - 12.2023
Key Holder
Hollister.Co
11.2019 - 12.2022
High School Diploma -
North Monterey County
Some College (No Degree) - Health Science
Hartnell College