Mary Ann Touponce
Mount Gilead,OH
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Sr Solutions Engineer
Frontier Communications
01.2020 - 06.2023
- Analyzed proposed technical solutions based on customer requirements.
- Worked with a Sales Team to provide technical support for customer telecommunication solutions.
Sales Engineer
Verizon Communications Inc
06.2004 - 01.2010
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
Customer Service Representative
GTE
09.1993 - 06.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
GED -
Ferndale Area High School
Johnstown, PA07.1974
Skills
- Customer Support
- Confidential Records Management
- Customer Service
- Critical Thinking
- Customer Relations
Timeline
Sr Solutions Engineer
Frontier Communications
01.2020 - 06.2023
Sales Engineer
Verizon Communications Inc
06.2004 - 01.2010
Customer Service Representative
GTE
09.1993 - 06.2004
GED -
Ferndale Area High School
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