Max Miller

• Serves as a first point-of-contact for current and former employees’ questions on Workday transactions, HR policies and/or processes, and other HR Service catalog items.
• Maintains working knowledge of HR processes, policies and systems to answer customers’ questions.
• Ensure that customers’ questions are fully addressed and escalates complex/difficult questions to the supervisor or other HR Delivery Partners when appropriate.
• Follows through to ensure that each case is fully resolved within the Service Level Agreement and in line with the HR experience principles.
• Coordinates and executes the HR Services ‘Service Catalog’, in support of the business and function.
• Service Catalog Items include HR Specific administrative tasks through ‘subject matter expertise’ in specific HR processes, transactions, system administration and projects. Administrative tasks include but are not limited to processing HRIS transactions, Talent Acquisition support, and assisting managers and employees with HRIS support.
• Subject Matter Expertise tasks includes but are not limited to myHR portal administrative support, ensure data integrity within the HRIS, and other HROM (Human Resources Operating Model) initiative support.
• Provides guidance/support for escalated Case Management inquiries.
• Leads/Supports key Continuous Improvement projects.
  Delivers training for new team members on Subject Matter Expertise “SME” areas.

• Provide administrative support in our end-to-end recruitment process from requisition creation through on-boarding
• Schedule and track candidates throughout the hiring process in our applicant tracking system
• Coordinate and schedule travel arrangements and interviews
• Ensure that candidate's questions are fully addressed and escalates complex/difficult questions to the supervisor or other Talent Acquisition staff when appropriate
• Follows through to ensure that each request is fully resolved within the Service Level Agreement and in line with the Talent Acquisition process or policy
• Propose and implement ongoing innovations and improvements to the recruitment process

•Updated and performed data entry for the HRIS system, Dayforce.

• Coordinated, planned, and scheduled various Human Resources projects and/or meetings..

• Assisted with FMLA requests, disability claims, and medical support notices

• Generated ACA report in Health(EFX) to determine benefit eligibility

• Assisted with company Health & Wellness initiatives.

• Prepared and maintained employment records related to events, such as hiring, termination, leaves, transfers, and promotions, used human resources management system software.

• Implemented processes for onboarding new employees, including orientation programs and training materials.

• Assisted investigations into employee complaints and recommended solutions and corrective actions per company policies.

• Developed and implemented HR policies, procedures and best practices to ensure compliance with applicable laws.

• Oversaw preparation of new hire paperwork and managed on-boarding process.

• Managed ATS system and assisted with various recruiting initiatives

•Entered data accurately and timely into ADP for Employee changes

• Audited and distributed new hire reports with ADP and iCIMS •Maintained candidate records and notes throughout the recruitment lifecycle and onboarding

• Conducted new hire onboarding for assigned territories

• Conducted HR training seminars for new field managers

• Generated and provided ad-hoc report requests.

• Maintained human resources information system and kept employee files up to date and accurate.
• Completed background and reference checks to facilitate hiring and onboarding of employees.
• Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
• Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.

•Assisted the recruitment team with sourcing, screening and scheduling interviews for qualified candidates

• Managed 10 employee references checks and employment verification process, education verifications weekly

• Ordered and reviewed background checks and drug screen results

• Conducted interviews to assess a candidate's suitability for available opportunities both internally and externally

• Updated and maintained internal database systems and onboarded new hires through the HRIS system UltiPro

• Maintained the HR file room and conducting quarterly audits

• Attended College & Job fairs, and maintained daily, weekly, bi-weekly, monthly, quarterly, and annual reports as needed.

• Scheduled and coordinated interviews for 20 candidates and employees weekly

• Created itineraries and work samples for candidates

• Conducted reference checks and cultural interviews

• Provided customer support for application inquiries

• Gathered resources needed for wrap-ups and pre-interviews.