Maryanna Grullon
Bronx,NY
Summary
Dedicated customer service expert interested in applying excellent communication and interpersonal skills to a position of employment. Committed to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Hookah Server
Sangria Cafe
07.2024 - Current
- Prepared fresh hookahs according to customer requests.
- Processed customer payments to accurately record transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supported needs of wait staff who attended to specific needs of countless customers daily.
- Cleaned equipment nightly and helped organize set-ups on a day-to-day basis.
Retail Sales Associate
H&M Company USAInc
12.2023 - 07.2024
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Organized displays to attract customers and promote sales.
- Created price tags and merchandise signs for new items.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Product Maker
Joe & The Juice
07.2023 - 11.2023
- Assisted in the preparation of food items according to recipes and instructions.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared beverages such as coffee, tea, soda, etc.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Ensured that all foods were prepared according to health department regulations.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
Sales and Marketing Associate
Luxe Marketing Company
08.2022 - 11.2022
- Represented clients during special events, customer interactions and sales.
- Highlighted new products and company promotions during sales pitches.
- Trained new employees on company policies and strong sales techniques.
- Arranged in-person meetings and visited with clients to improve success of sales pitches.
- Used knowledge of company products and services to recommend solutions to customers.
- Attended industry events to network with company databases.
- Responded promptly to customer inquiries to increase overall satisfaction.
- Generated leads and located opportunities for market expansion and business growth.
Event Caterer
Top Waiter
05.2022 - 07.2022
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's themes
- Conceptualized menus to account for dietary restrictions, food allergies and personal requests
- Traveled all over New Jersey to provide exceptional service, offering critically-acclaimed catering in various settings.
- Delegated tasks and oversaw work performed, addressing bottlenecks or underperforming stations.
Daycare Assistant Teacher
Park View Academy
03.2022 - 05.2022
- Encouraged curiosity, exploration and problem-solving appropriate to children's developmental levels.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Front Desk Receptionist
Charming Smile Dental
11.2021 - 01.2022
- Performed patient check-in and check-out processes.
- Answered phones, scheduled appointments, filed patient information.
- Stayed on top of the calendar and communicated with the office manager.
- Confirmed patient appointments.
- Kept the front desk and lobby, clean and organized.
Supermarket Cashier
Extra Jumbo By Antillana
08.2021 - 11.2021
- Recommended grocery list items to customers to satisfy product wants and needs.
- Assisted cashiers by opening new lanes during high-volume times.
- Increased sales of target items by employing excellent upselling and communication skills.
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
- Kept employee and customer areas clean, neat, and ready for challenges and used slow periods to tackle routine housekeeping needs.
Supermarket Cashier
Keyfood Supermarkets
01.2021 - 06.2021
- Addressed customer questions and assisted in finding product locations.
- Reported on damaged inventory, back-ordered purchases, and completed sales.
- Maintained knowledge of policy changes and promotions to better serve customers with current information.
- Engaged customers, built connections, and maintained a positive attitude.
Education
High School For Teaching And The Professions
Bronx, NY06.2021
Skills
- Adaptability
- Data Entry
- Interpersonal Skills
- Product Knowledge
- Customer Service
- Fast-pace Environment
- Organization and Planning
- Tableside Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hookah Server
Sangria Cafe
07.2024 - Current
Retail Sales Associate
H&M Company USAInc
12.2023 - 07.2024
Product Maker
Joe & The Juice
07.2023 - 11.2023
Sales and Marketing Associate
Luxe Marketing Company
08.2022 - 11.2022
Event Caterer
Top Waiter
05.2022 - 07.2022
Daycare Assistant Teacher
Park View Academy
03.2022 - 05.2022
Front Desk Receptionist
Charming Smile Dental
11.2021 - 01.2022
Supermarket Cashier
Extra Jumbo By Antillana
08.2021 - 11.2021
Supermarket Cashier
Keyfood Supermarkets
01.2021 - 06.2021
High School For Teaching And The Professions
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