Damaarya Taylor
Conyers,US
Summary
Offers positive and professional communication skills. Understands importance of customer experience , getting orders correct and always delivering quickly, resolving, and adaptive. Energetic and upbeat with flexible schedule.
Overview
11
11
years of professional experience
Work History
Hookah Server
Sudos bar and Grill
Conyers, US
10.2022 - Current
- Serve hookah to customers, ensuring timely and accurate orders, enhancing customer satisfaction
- Maintain cleanliness and organization of hookah area, contributing to a welcoming environment
- Assist in inventory management, ensuring adequate stock levels and reducing shortages
- Educate customers on hookah flavors and usage, improving their overall experience
Customer Service
Newman Marcus
07.2020 - 09.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and retention
- Handled complex issues, reducing complaint resolution time by 40%
- Handled Phone Sales, Orders, Refunds
- Implemented feedback system, resulting in measurable service improvements
- Processed customer transactions swiftly, reducing wait times and enhancing customer satisfaction
- Accurately handled cash and credit transactions, minimizing errors and ensuring financial accuracy
- Assisted customers with product inquiries, contributing to a positive shopping experience
- Collaborated with team members to maintain a clean and organized checkout area
- Resolved customer complaints efficiently, improving overall store reputation
Sales Associate
Elite Smoke Shop
Conyers, Georgia
04.2019 - 04.2021
- Created a fun and upbeat environment for customers
- Product knowledge
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Ticketed, arranged and displayed merchandise to promote sales.
Cashier
Hobby Lobby
Conyers, Ga
03.2019 - 11.2019
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Offered customers carry-out service at completion of transaction.
- Maintained work area and kept cash drawer organized.
- Followed company security procedures for handling large sums of money.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Server
Buffalo Wild Wings
Conyers, GA
05.2018 - 07.2019
- Took orders accurately
- Provide excellent service
- Attentive and timely
- Handled and transactions accordingly
- Operated POS terminals to input orders, split bills and calculate totals.
Retail Sales Associate
Herbergers
Dickinson, North Dakota
04.2014 - 04.2016
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Recommended, selected and located merchandise based on customer desires.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Promoted special offers and discounts to encourage additional purchases.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
Education
Some College (No Degree) - Cyber Security
Georgia Piedmont Technical College
Clarkston, GASkills
- Customer service
- Team collaboration
- Analytical thinking
- High Volume Service
- Written communication
- Money handling
- Customer interaction
- Cleaning duties
- Reliability
- Hookah preparation expertise
- Kitchen communication
- Adaptability and flexibility
- Cleanliness and hygiene
- Organization and planning
- Problem-solving aptitude
- Conflict resolution
- Menu presentation
- System troubleshooting
- Technical support
- Attention to detail
- Bilingual communication
- Account management
- Decision-making
Hobbies and Interests
- Landscape
- Crocheting
- Visual arts
- Reading
- Running a small crochet business
- Content creation for brand
Timeline
Hookah Server
Sudos bar and Grill
10.2022 - Current
Customer Service
Newman Marcus
07.2020 - 09.2023
Sales Associate
Elite Smoke Shop
04.2019 - 04.2021
Cashier
Hobby Lobby
03.2019 - 11.2019
Server
Buffalo Wild Wings
05.2018 - 07.2019
Retail Sales Associate
Herbergers
04.2014 - 04.2016
Some College (No Degree) - Cyber Security
Georgia Piedmont Technical College