Ja-Xia Gholston
Conyers,GA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Demonstrated teamwork and collaboration, ensuring high client satisfaction and efficiency in fast-paced environments. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server /Assistant Bartender
BrassTap
05.2024 - 10.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Call Center Representative
New Benevis
06.2023 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Server
Jim N Nicks Bar-B-Q
09.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bottle Server
Hideaway Bar & Grill
04.2022 - 10.2022
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Education
Associate of Science - Biology
Chattahoochee Technical College
Marietta, GA05-2026
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Responsible and trustworthy
- Customer service
- Safe food handling
- Hospitality service expertise
- Dining area maintenance
- Bar terminology
- Multitasking and organization
Timeline
Server /Assistant Bartender
BrassTap
05.2024 - 10.2024
Call Center Representative
New Benevis
06.2023 - 08.2024
Server
Jim N Nicks Bar-B-Q
09.2022 - 02.2023
Bottle Server
Hideaway Bar & Grill
04.2022 - 10.2022
Associate of Science - Biology
Chattahoochee Technical College
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