Summary
Work History
Education
Skills
Languages
Timeline
Generic
Maryanna Rangel

Maryanna Rangel

Graham,NC

Summary

Dynamic Retail Sales Associate with proven expertise at AutoZone, excelling in customer engagement and upselling strategies. Recognized for enhancing customer satisfaction through effective conflict resolution and interpersonal communication. Skilled in merchandise display and POS system operation, consistently driving sales growth while fostering strong customer relationships

Work History

Retail Sales Associate

AutoZone
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and provided outstanding customer service.
  • Handling escalated customer complaints with a goal of enhanced customer satisfaction
  • Ensuring continued sales growth by encouraging purchase appropriate upsells
  • supervising merchandise display and store cleanliness

Education

Associate In Applied Science/general Education - Horticulture

Alamance Community College
Graham, NC

Skills

  • Department reset
  • Interpersonal and written communication
  • Retail sales
  • Loss prevention
  • Order processing
  • Upselling strategies
  • POS system operation
  • Customer needs assessment
  • Merchandise display
  • Money handling
  • Conflict resolution
  • Relationship building
  • Upselling and cross selling
  • Self-checkout assistance
  • Independent judgement
  • Truck unloading
  • Product demonstrations
  • Teamwork and collaboration
  • Customer engagement
  • Calm demeanor

Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Associate

AutoZone

Associate In Applied Science/general Education - Horticulture

Alamance Community College
Maryanna Rangel