Summary
Overview
Work History
Education
Skills
Nurse Trainee/Orientee 2004-2006
Credentials
Affiliations
References
Languages
Academic Background
Personal Information
Certification
Languages
Interests
Timeline
Generic
Mary Ann C. Timtim

Mary Ann C. Timtim

Durham,NC

Summary

Accomplished Clinical Nurse with a robust background at Duke University Hospital and Adventist Medical Care Manila with practice in Medical, Surgical, Pediatric, OB-Gyn Unit and Skilled Nursing facility, showcasing exceptional analytical ability and communication skills. With experience in Utilization Management. Diligent Utilization Review Nurse ensuring that patients get the appropriate level of medical care. Proven expertise in enhancing patient care through comprehensive clinical judgment and effective team leadership. Excels in maintaining professionalism and confidentiality, with a strong foundation in the nursing process and patient education. Demonstrates a commitment to professional development and collaborative healthcare delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Clinical Nurse II

Duke University Hospital
02.2024 - Current
  • Independently plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures
  • Performing daily care tasks like monitoring vital signs, administering medicine or performing treatments and admission
  • Use professional nursing judgement to individualize the plan of care based on assessment of the patient’s baseline needs and response to care
  • Delegate tasks and supervise the activities of other licensed and unlicensed care providers
  • Assist other nursing personnel in the delivery of nursing care and act as team leader or charge nurse for a group of patients or an entire unit as assigned
  • Monitor and initiate corrective action to maintain the environment of care including equipment and material resources
  • Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings
  • Act as preceptor and support the development of other staff and formal learners
  • Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities

RN Senior Care Partner

Pruitthealth
02.2023 - 02.2024
  • Performing daily care tasks like monitoring vital signs, administering medicine or performing treatments and admission
  • Recording patient updates and condition
  • Creating patient care plans
  • Coordinating with other healthcare providers
  • Counseling patients and families
  • Managing individual patient cases
  • Demonstrates clinical expertise in the care provided to aging adults
  • Assisting individuals affected by chronic illness and disability to maximize their health through health restoration, maintenance and promotion

Clinical Program Nurse III (Utilization Review RN)

Crawford & Company/ Broadspire Philippines, INC
12.2021 - 01.2023
  • Assessing the injured worker and the severity of the injury by gathering relevant data
  • Planning for resolution of barriers (problems or issues) which enhance client outcomes
  • Coordinating effective medical treatment and services to speed healing and recovery; thereby streamlining the healthcare delivery process and eliminating unnecessary steps
  • Recommending and creating options for release/return to work, preferably working closely and effectively with the employer
  • Evaluating treatment outcomes and the prognosis for recovery utilizing evidenced based guidelines
  • Outlining the functional requirements of the job
  • Determining light duty or alternate job options
  • Obtaining the release to return to work from the physician
  • Documentation of all contacts and formulating an action plan

Clinical Program Nurse II (Utilization Review RN)

Crawford & Company/ Broadspire Philippines, INC
10.2018 - 12.2021
  • Reviews medication that is appropriate and medically necessary for the patient’s injury. (Worker's Compensation)
  • Pre-authorization review of medication
  • Coordinating effective medical treatment and services to speed healing and recovery; thereby streamlining the healthcare delivery process and eliminating unnecessary steps
  • Standardized, pre-established criteria are applied to cases in order to assess the medical necessity, appropriateness and efficiency of health care services for purposes of making a recommendation on whether to approve services rendered or proposed by the provider

Clinical Program Nurse I (Utilization Review RN)

Crawford & Company/ Broadspire Philippines, INC
05.2017 - 10.2018
  • Create files by entering information into the system
  • Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach
  • Reviewing medical reports and create a brief summary and send it back to the peer reviewer

Appointment Setter

Redemption Research Assoc
06.2015 - 03.2017
  • Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions.
  • Made phone calls and sent emails to establish leads.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled appointments for customers based on their availability.

Customer Service Representative

West Contact Services Inc
03.2010 - 01.2014
  • Excelled in exceeding daily credit card application goals.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Financial Customer Service Representative

Sykes Asia, Inc, US Autoparts, RX pharmacy online
07.2006 - 01.2010
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided detailed information regarding products, services and account status.
  • Mentored junior team members and managed employee relationships.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with inquiries and resolving financial issues.

Education

Bachelor of Science - Nursing

Adventist University of the Philippines
Silang, Cavite
03.2006

High school or equivalent -

Puerto Princesa City National Science High School
Puerto Princesa City, Palawan
03.2002

Skills

  • Good communication skills
  • Analytical ability
  • Maintains high degree of professionalism
  • Confidentiality
  • Ability to multitask
  • Prioritize
  • Manage time effectively
  • Interpersonal skills
  • Spreadsheet software proficiency, document editing, and formatting in a common text editor, and file management, Matrix and EPIC ( Maestro Care)
  • Knowledge of the scope of the RN, LPN, and unlicensed staff
  • Knowledge and appropriate application of the nursing process
  • Knowledge of professional theory, practice, and procedure
  • Ability to independently seek out resources and work collaboratively, establish and maintain effective working relationships, and communicate clearly with patients, families, visitors, healthcare team members, physicians, administrators, leadership, and others
  • Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up, use fine motor skills, and teach patients and families in accordance with the nursing plan of care
  • Ability to record activities, document assessments, plan of care, interventions, evaluation of patient status, and use of computers and learn new software programs
  • Competent in BLS, non-violent crisis intervention, and/or other specialized life support requirements designated by the work area

Nurse Trainee/Orientee 2004-2006

•  Manila Adventist Medical Center ( Bed Capacity: 200 beds) University Main Hospital

• San Lazaro Hospital (Gov’t Hospital for CD)

• Philippine Orthopedic Center

• Manila Center for Mental Health

• AFP Medical Center

• Mandaluyong Medical Center

• General Emilio Aguinaldo Memorial Hospital-General  Trias, Cavite

• Ospital ng Muntinlupa

• Don Manuel Lopez Memorial Hospital

• Sta. Rosa Community Hospital

• Dona Marta Community Hospital

• Manila Health Department

• Pasay City Health Department

• Silang Community- Silang Cavite

Credentials

  • PHRN
  • USRN
  • BSN

Affiliations

  • Orthopedic Specialty Day 2024- 12./3/2024 ( Duke University Hospital at Hock Plaza)
  • Nonviolent Crisis Intervention Training with both disengagement and holding skills - 12/04/2024 (Duke University Hospital at Hock Plaza)
  • Neuroscience Team STEPPS 2024, Duke University Hospital
  • Basic Life Support by American Heart Association - 03/01/2024 (Duke University Hospital at Hock Plaza)
  • IV Therapy Training - 08/2011 - Adventist Medical Center, Manila

References

  • Charrish Magribay, BSN, RN III Duke Regional/RN II VA, 919-525-8774, cha_1711@yahoo.com
  • Gretel Melgar, RN, BSN Pruitthealth Carolina Point, 984-444-0877, gretelshynemelgar@gmail.com
  • Fiona Jane Salinas, RN, BSN Duke University Hospital, 725-270-5383
  • Jimboy Desoacido, RN, BSN Pruitthealth/UNC, 919-525-6342, jimboy_desoacido@yahoo.com

Languages

  • English
  • Filipino

Academic Background

Adventist University of the Philippines, Bachelor of Science in Nursing, Puting Kahoy Silang Cavite (06/01/02-03/01/06)

 Puerto Princesa City National Science High School, Puerto Princesa City Palawan (06/01/98-03/01/02)

Personal Information

  • Age: 39
  • Date of Birth: 08/06/1985
  • Gender : Female
  • Civil Status: Married
  • Religion: Seventh-day Adventist

Certification

  • Registered Nurse License No 0617867

Professional Regulation Commission, Republic of the Philippines

  • Registered Nurse License No 834722-01

The New York State Education Department, Office of the Professions

  • Registered Nurse License No 354149

North Carolina Board of Nursing

  • Basic Life Support

American Heart Association

eCard code: 245416328215

Training Center ID : NC05353

  • CPI Non-Violent Crisis Intervention

Blue Card NC13BDD3B6

Languages

English
Professional
Filipino/Tagalog
Native/ Bilingual

Interests

Reading inspirational and self-help books, singing, baking, playing guitar and badminton, love plants

Timeline

Clinical Nurse II

Duke University Hospital
02.2024 - Current

RN Senior Care Partner

Pruitthealth
02.2023 - 02.2024

Clinical Program Nurse III (Utilization Review RN)

Crawford & Company/ Broadspire Philippines, INC
12.2021 - 01.2023

Clinical Program Nurse II (Utilization Review RN)

Crawford & Company/ Broadspire Philippines, INC
10.2018 - 12.2021

Clinical Program Nurse I (Utilization Review RN)

Crawford & Company/ Broadspire Philippines, INC
05.2017 - 10.2018

Appointment Setter

Redemption Research Assoc
06.2015 - 03.2017

Customer Service Representative

West Contact Services Inc
03.2010 - 01.2014

Financial Customer Service Representative

Sykes Asia, Inc, US Autoparts, RX pharmacy online
07.2006 - 01.2010

Bachelor of Science - Nursing

Adventist University of the Philippines

High school or equivalent -

Puerto Princesa City National Science High School

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Mary Ann C. Timtim