Mary Anne Chapman
Greensboro,MD
Summary
Dedicated administrative expert skilled in optimizing operations and ensuring compliance in legal and business settings. Strong proficiency in coordinating schedules and managing sensitive information to enhance service delivery and client satisfaction.
Overview
22
22
years of professional experience
Work History
Contract Administrator
Free State Reporting, Inc.
Cape St. Clair, MD
08.2025 - Current
- Transcribed, proofread, edited, and formatted confidential federal court depositions and grand jury information for client use.
- Scheduled court reporters and videographers for daily court depositions and grand jury work.
- Coordinated calendars to ensure timely completion of deposition and grand jury transcripts.
- Invoice all clients as work is completed.
- Maintained federal security clearance to ensure compliance with regulations.
Executive Assistant
Gerald A. Sutton Accounting Services
Ridgely, MD
01.2005 - Current
- Ensured client tax compliance through strong organizational and management skills.
- Scheduled appointments, reviewed information, and prepared finalized documents for client pick-up, enhancing on-site customer support.
- Input confidential client information into Intuit Pro Series for accurate tax preparation.
- Developed the client billing system and maintained accuracy and timeliness of invoices.
Data Administrative Assistant
Aston Carter
Federalsburg, MD
12.2024 - 05.2025
- Utilized computer skills to assist safety and maintenance departments in updating procedures, enhancing operational compliance.
- Revised Standard Operating Procedures (SOPs) to ensure clarity and compliance with current regulations.
- Updated Lock Out/Tag Out placards to ensure compliance with safety standards.
- Performed data entry clean-up in Excel to improve data accuracy and organization.
- Entered data from paper files into Excel and converted to PDF, streamlining access to critical information.
- Transferred data from the SAP program to the new L2L software program.
Office Manager
LKQ Heavy Truck Maryland
Easton, MD
05.2024 - 09.2024
- Implemented and maintained office systems, procedures, and methods to enhance operational efficiency.
- Managed general services, including purchasing office supplies and overseeing mail distribution and office equipment to support daily operations.
- Handled all monthly AR/AP billing and all end of month reports.
- Received and processed incoming documents for verification and record-keeping., match, verify, and process accounts payable for proper entry. Assist with cash collection and proper posting of customer accounts receivable.
- Set up new accounts, verify client data and proper billing information including resale tax information.
- Research items returned for credit by customer. Handle customer requests for invoice copies.
Data Processing/Auditor
Commercial Carpet Logistics
Stevensville, MD
08.2023 - 04.2024
- Audit all daily inbound flooring deliveries, to get scheduled for delivery within the allotted time-frame.
- Performed accurate data entry and audit control for daily logistics.
- Executed manual entries into TLS computer program.
- Sorted and scanned daily returned delivery receipts into appropriate accounts.
- Provide exceptional customer service to clients who call and e-mail daily.
Business Administrator
Ocean Charting Services
Easton, MD
07.2020 - 07.2023
- Ensured accuracy of monthly invoices to support timely client payments.
- Use the Intuit QuickBooks program to invoice clients monthly.
- Executed weekly file updates to uphold data integrity and reliable record-keeping.
- Maintained Access database for chart and address changes, managing vessel setup and activation.
- Order nautical charts and publications as requested by vessels and companies.
Audit/Administrative Assistant
Servpro of Maryland and NOVA
Easton, MD
11.2018 - 10.2019
- Maintained up-to-date knowledge on new insurance regulations and resolved audit disputes and insurance-related inquiries within 2 hours.
- Ensured insurance compliance and Servpro audit compliance for franchise job files to support operational integrity.
- Using Tableau to complete monthly reports to ensure franchise compliance with Servpro regulations and procedures.
- Executed assigned tasks with precision to uphold quality standards.
- Earned IICRC Water Restoration Technician certification to enhance skills.
Business Analyst
Maryland State Retirement Agency
Baltimore, MD
06.2013 - 11.2018
- Analyzed and collected data to determine system application requirements.
- Controlled data to ensure account integrity, tested and managed acceptance of project deliverables; resolved project issues and delivered user training to enable effective use of the MPAS system.
- Requiring that maintenance support activities are understood and complete to promote successful solution development and implementation.
- Prepared monthly reconciliations for data processing requests to ensure accuracy of accounts.
- Conduct audits, of active and retired accounts, to ensure accuracy for Personal Statement of Benefits and 1099-Rs prior to member distribution.
- Reviewed and processed retirement estimate and retirement application requests.
District Court Commissioner
State of Maryland District Court
Denton, MD
10.2004 - 05.2010
- Conducted initial appearances for defendants, ensuring adherence to legal protocols and safeguarding defendants' rights in District Court of Maryland.
- Granted interim peace and protective orders in accordance with the law.
- Prepared statements of charges and issued warrants and summonses, streamlining case processing for timely judicial action.
- Research and analyze complaints to determine applicability of law using COMAR, Annotated Code of Maryland, and established Administrative Regulations and Procedures.
- Run confidential background checks using NCIC, CJIS, and MVA via secure computer systems.
- Provide intake services for citizen complaints.
- Delivered personalized, professional support to citizens of Caroline, Talbot, and Queen Anne Counties, facilitating access to justice.
Education
Bachelor's Degree - Sociology and Criminal Justice
McDaniel College
Westminster, MDSkills
- Technical proficiency
- Organizational effectiveness
- Priority management
- Time management
- Customer service
- Stress management
- Rapid learning
- Professional conduct
Timeline
Contract Administrator
Free State Reporting, Inc.
08.2025 - Current
Data Administrative Assistant
Aston Carter
12.2024 - 05.2025
Office Manager
LKQ Heavy Truck Maryland
05.2024 - 09.2024
Data Processing/Auditor
Commercial Carpet Logistics
08.2023 - 04.2024
Business Administrator
Ocean Charting Services
07.2020 - 07.2023
Audit/Administrative Assistant
Servpro of Maryland and NOVA
11.2018 - 10.2019
Business Analyst
Maryland State Retirement Agency
06.2013 - 11.2018
Executive Assistant
Gerald A. Sutton Accounting Services
01.2005 - Current
District Court Commissioner
State of Maryland District Court
10.2004 - 05.2010
Bachelor's Degree - Sociology and Criminal Justice
McDaniel College