Mary Anne Hoang
Saint Paul,MN
Summary
Experienced Managed Care Coordinator specializing in client-centered care, effective multitasking, and strong organization. Committed to enhancing client well-being through personalized support plans and community resource facilitation.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Managed Care Coordinator
University Of MN Physicians
Minneapolis, MN
03.2006 - Current
- Collaborated with interdisciplinary teams to develop patient-centered treatment strategies.
- Managed client caseload by conducting MNChoice assessments in community settings. Developed personalized support plans to assist clients in avoiding unnecessary hospital and nursing home admissions. Facilitated access to essential community resources for clients to thrive in their environments.
- Revised support plans in response to changing conditions and interim assessments, enhancing self-determination and service choice for members.
Harvest Hills Social Worker
The Salvation Army Social Services
Roseville, MN
03.2004 - 03.2006
- Assessed client needs to develop tailored intervention plans.
- Facilitated support groups to enhance client coping strategies.
- Collaborated with community organizations to coordinate comprehensive care services.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
Project Break-Through Social Worker
The Salvation Army Social Services
Roseville, MN
01.2001 - 03.2004
- Facilitated client assessments to identify needs and develop personalized service plans.
- Coordinated community resources to support clients in achieving self-sufficiency.
- Supported clients and families with empathy and compassion during difficult times.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Trained and matched mentors to families
Social Worker
The Salvation Army Emergency Lodge
Milwaukee, WI
12.1998 - 09.2000
- Advocated for client access to resources, ensuring timely assistance for housing, healthcare, and employment services.
- Conducted assessments to identify client strengths, challenges, and service requirements effectively.
Education
Bachelor of Science - Social Work
Carroll University
Waukesha, WI12-1998
Skills
- Ability to work independently as well as function as a team member
- Effective time management and organizational skills
- Knowledge of basic member protection requirements, including HIPAA data privacy and role as mandatory reporter for neglect, abuse or exploitation
- Ability to work with diverse populations
- Strong computer skills and knowledge of electronic medical records
- Self-motivated and able to meet mandated deadlines for timely assessments and changes in member’s health conditions
Certification
- Licensed Social Work-MN -Since 2001
- Certified Assessor, MNChoices
Timeline
Managed Care Coordinator
University Of MN Physicians
03.2006 - Current
Harvest Hills Social Worker
The Salvation Army Social Services
03.2004 - 03.2006
Project Break-Through Social Worker
The Salvation Army Social Services
01.2001 - 03.2004
Social Worker
The Salvation Army Emergency Lodge
12.1998 - 09.2000
Bachelor of Science - Social Work
Carroll University