Olivia Queano

Assists with the implementation and monitoring of the organization's quality improvement program. Ensures that there are processes in place to monitor and measure all activities related to performance improvement. Provides direction and coordination of quality improvement activities utilizing continuous quality improvement principles and methodologies. Coordinates activities related to clinical record review for data collection. Complies, trends and reports quality data in the following areas : patient care, safety, risk management, infection control, outcomes and customer satisfaction. Data is analyzed and compared internally and externally with other sources when available. Works collaboratively with nursing supervisors to ensure documentation is complete and consistent with care reflects legal requirements. Member of the Patient Grievance Committee collaborates with management personnel in follow-up of concerns expressed by patients, families and physicians. Establishes a process model for improvement and provides education and training to organization personnel on the performance improvement plan, as well as team development. Collaborates with nursing supervisors to provide a process to promote and ensure employee orientation, competency and inservice education programs. Responsible for managing patient census with the goals of improving compliance, patient care outcomes, and business partners' experience through efficient and timely communication to ensure timely care, goal, completion, documentation compliance and the transition to outpatient mobile rehab services when appropriate. Acts as a clinical resource personnel.

Responsible for conducting chart audits, evaluating documentation through patient clinical record, auditing the nursing notes for accuracy and compliance with regulatory requirements, creating and tracking Plan of Care/485s.

Care Coordinator/Case manager, Provides and coordinates home care services including the necessary documentation regarding client care according to the client plan of treatment. Successfully communicates with the caregivers, physicians and other agencies providing services to a client.

Worked remotely specializing in OASIS review, Nurses Notes, Care Coordination Notes, Physician's Written/Verbal order. Reviewing all OASIS documents for compliance with answering MO questions. Reviewing all documented nursing frequencies at SOC, ROC and recert for conformity with orders. Review of incoming nursing documentation for completeness and accuracy. Performing continuous audits of in-coming nursing documentation. Audited and reviewed charts and medical records to ensure compliance with federal and State regulations. Maintained patient confidentiality at all times.

Organizes and directs orientation for newly hired staff members. Assist with staff recruitment and provides timely feedback. Evaluates and schedules in-service/training as needed. Manages day-to-day nursing supplies inventory by studying usage reports, anticipating needed supplies, approving requisitions and allocations. Resource person for office and field staff. Coordinate with doctors, nurses and other members of health care team to assure deliverance of quality care and maintenance of accurate information. Train new hires in documentation guidelines. Assumes other job functions as needed within the scope of practice.

Assisting the management and providing QA support as necessary. Reviewing all OASIS documents for compliance with answering MO questions. Reviewing documented nursing frequencies at SOC, ROC and Recert for conformity with orders. Worked with Care managers and Director of Nursing to improve overall office and/or staff skills. Participation in Agency's other mandated activities as requested by Director of Clinical Services/Director of Operations, i.e attendance at in-services or Professional Advisory Committee meetings. maintained patient confidentiality at all times.

Assisting nurses with treatments, reporting patient conditions, and recording vital signs. Assist with feeding babies in the nursery, draw PKU labs, Stock medical supplies, linens, formula for use in the beginning of the shift. Prepare beds for newly admitted patients. Assist nurses in drawing blood. Assist patient in walking, bathing, checking blood sugar, I&O's.