Mary Anne Nesheiwat
Office Administration. Nursing, Medications
Oswego,New York
Summary
Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality. Personable Office Administrator with [Number] 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
28
28
years of professional experience
Work History
Management, Office Administration
Comfort Keepers Home Care
06.2022 - 03.2024
- Enhanced response time to inquiries from clients or stakeholders through close monitoring of email accounts and telephone lines.
- Implemented new software solutions to enhance data organization, automating repetitive tasks and reducing human error risk factors significantly.
- Maintained immaculate records related to payroll processing thereby ensuring accurate salary disbursements each month.
- Fostered a positive work environment by addressing employee concerns promptly and fairly while maintaining confidentiality when needed.
- Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
- Developed strong working relationships with vendors, resulting in improved services and financial benefits for the company.
- Ensured timely completion of projects by effectively managing workloads and prioritizing tasks for the administrative team.
- Improved employee productivity by providing comprehensive training and support in office management tasks.
- Facilitated smooth transitions during periods of change by implementing effective change management strategies tailored to the specific situation at hand.
- Increased overall efficiency with the development and implementation of an effective filing system for documents and records management.
- Maintained a highly organized workspace that fostered productive work habits for all employees within the office setting.
- Coordinated logistics for events such as conferences or meetings, guaranteeing seamless execution from start to finish.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Maintained electronic and paper filing systems for easy retrieval of information.
General Manager of Operations (8)stores
Dunkin Donuts, And Togos
04.2001 - 05.2010
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Increased employee retention rate by creating professional development programs.
- Reduced lead times through careful planning.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Supported product launches by coordinating cross-functional teams.
- Implemented innovative solutions for optimizing resource utilization and maximizing return on investment.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
Nursing, and Medications
Buckley Landing
03.1999 - 04.2005
- Increased patient safety by promptly reporting any adverse reactions or side effects to medications and treatments.
- Maintained compliance with all state regulations related to Medication Nursing Assistant practice for consistent quality care provision.
- Streamlined communication between care team members by providing updates on patient conditions, medication changes, and other relevant information.
- Assisted in maintaining a clean and organized medication storage area, adhering to regulatory guidelines for proper handling of medications.
- Educated patients about their prescribed medications including potential side effects risks, benefits, dosage instructions, and proper administration techniques.
- Safeguarded confidential patient information while managing electronic health records data entry tasks associated with medication administration documentation.
- Collaborated with nursing staff to develop individualized care plans for patients, addressing specific medical needs.
- Demonstrated adaptability in various clinical settings such as long-term care facilities, hospitals, rehabilitation centers, or assisted living communities serving diverse patient populations requiring medication assistance services.
- Contributed to the seamless operation of the healthcare facility by documenting all administered medications in electronic health records accurately.
- Demonstrated strong problem-solving skills when encountering unexpected situations such as administering medications through alternative routes due to patient-specific limitations or preferences.
- Promoted a positive patient experience through compassionate interactions while administering medications and performing necessary tasks.
- Enhanced patient care by accurately administering prescribed medications and monitoring vital signs.
- Supported patients'' overall well-being by assisting them with personal hygiene, mobility, and activities of daily living as needed alongside medication management duties.
- Participated in ongoing professional development opportunities to stay current about industry trends and best practices for Medication Nursing Assistants.
- Reduced medication errors by meticulously following medication administration protocols and procedures.
- Optimized inventory management processes through diligent tracking of medication stock levels, expiration dates, and proper disposal of expired items according to established guidelines.
- Established trust-based relationships with patients'' families, providing updates on the status of their loved ones'' medication regimen and addressing any concerns they may have had.
- Served as a reliable resource for nursing staff by offering assistance with patient care tasks during high-demand periods or staffing shortages while maintaining primary focus on medication management duties.
- Improved patient satisfaction with timely and efficient medication distribution, ensuring adherence to schedules.
- Facilitated accurate prescription refills by coordinating with physicians and pharmacists regarding necessary renewals or adjustments based on patients'' progress or changing needs.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
Nursing and PCA
ST.Camilus
06.1996 - 07.2001
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Improved patient comfort by providing compassionate and attentive care.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Educated patients on self-care techniques and disease management strategies, empowering them to take control of their health.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Education
Business Administration
CCBI
East Syracuse, NY06.1992
High School Diploma -
Y-med And Henniger High
Syracuse, NY 05.2001 -
Skills
Human Resources
Workload prioritization
Meeting planning
Report Preparation
Document Management
Office Technology
Meeting Coordination
Database entry
Business Administration
Scheduling
File Maintenance
Customer Engagement
Telephone reception
Office Supply Management
Administrative Support
Technical Support
Billing oversight
Staff Management
Mail handling
Operations Management
Payroll Administration
Managing office supply inventory
Leadership and supervision
Inbound phone call handling
Billing and coding
Office Administration
Time Management
Financial services support
Schedule and calendar management
Office Management
Payroll
Scheduling appointments
Timeline
Management, Office Administration
Comfort Keepers Home Care
06.2022 - 03.2024
High School Diploma -
Y-med And Henniger High
05.2001 -
General Manager of Operations (8)stores
Dunkin Donuts, And Togos
04.2001 - 05.2010
Nursing, and Medications
Buckley Landing
03.1999 - 04.2005
Nursing and PCA
ST.Camilus
06.1996 - 07.2001
Business Administration
CCBI