Marybel Contreras
Fort Worth,TX
Summary
Hard working, confident individual from Texas. Former United States Navy Veteran. Highly organized, proactive and punctual with team-oriented mentality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Hotel Revel
02.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Fulfillment Associate
Target
11.2022 - 01.2024
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Followed procedures at all times for personal and team safety.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
Delivery Driver
Amazon
03.2022 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Aviation Ordnanceman
U.S. NAVY
01.2019 - 01.2022
- Maintained airborne weapons, aircraft guns, and targets and operated magazine sprinkler systems
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments
- Assembled and loaded aerial mines to missiles and rockets using extreme caution and precision
- Supervised operation of aviation ordnance shops, armories, and storage facilities
- Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions
- Responded to onboard operational and medical emergencies with calm, level-headed approach.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
Server
Cowboys Beer Barn
10.2018 - 12.2018
- Documented food orders and ran items to cars
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Demonstrated strong multitasking skills by managing multiple cars simultaneously without compromising service quality.
Cashier
Central Market
10.2017 - 10.2018
- Cash handling, credit, and or check transactions with customers
- Provide a positive, fair, and friendly customer experience.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Shift Manager
Burger King
09.2015 - 08.2017
- Assisted with performance reviews to identify areas of improvement
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
Education
High School Diploma -
Fort Worth Can Academy
Fort Worth, TXSkills
Friendly, positive attitude
Bilingual in Spanish and English
Customer service
Organization
Good communication
Work well under pressure
Highly Adaptable
Telephone Etiquette
Effective problem solving
Strong Work Ethic
Certification
- OLEORESIN CAPSICUM(OC) JUNE2019
- CPR/Basic Life Support certified by American Red Cross JULY2021
Additional Information
Covid-19 vaccination card available upon request
References
- NICHOLAS RAMALES, Chief, USN, (619) 313-7219, nicholas.r.ramales@navy.mil
- MARK BONNER, Petty Officer First Class, USN, (254) 702-9230, mark.bonner@navy.mil
- MAYRA HERNANDEZ, Manager, Central Market, (817) 914-2916, mbhernandez817@gmail.com
Timeline
Concierge
Hotel Revel
02.2024 - Current
Fulfillment Associate
Target
11.2022 - 01.2024
Delivery Driver
Amazon
03.2022 - 09.2022
Aviation Ordnanceman
U.S. NAVY
01.2019 - 01.2022
Server
Cowboys Beer Barn
10.2018 - 12.2018
Cashier
Central Market
10.2017 - 10.2018
Shift Manager
Burger King
09.2015 - 08.2017
High School Diploma -
Fort Worth Can Academy