Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Marybel Contreras

Fort Worth,TX

Summary

Hard working, confident individual from Texas. Former United States Navy Veteran. Highly organized, proactive and punctual with team-oriented mentality.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Concierge

Hotel Revel
02.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.

Fulfillment Associate

Target
11.2022 - 01.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Followed procedures at all times for personal and team safety.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.

Delivery Driver

Amazon
03.2022 - 09.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Aviation Ordnanceman

U.S. NAVY
01.2019 - 01.2022
  • Maintained airborne weapons, aircraft guns, and targets and operated magazine sprinkler systems
  • Worked effectively with fellow team members in fast-paced, dangerous and intense environments
  • Assembled and loaded aerial mines to missiles and rockets using extreme caution and precision
  • Supervised operation of aviation ordnance shops, armories, and storage facilities
  • Contributed to boat operations by standing watch in lookout, helmsman and boatswain's mate positions
  • Responded to onboard operational and medical emergencies with calm, level-headed approach.
  • Worked closely with crew members in intense, quickly changing and dangerous environments.

Server

Cowboys Beer Barn
10.2018 - 12.2018
  • Documented food orders and ran items to cars
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Demonstrated strong multitasking skills by managing multiple cars simultaneously without compromising service quality.

Cashier

Central Market
10.2017 - 10.2018
  • Cash handling, credit, and or check transactions with customers
  • Provide a positive, fair, and friendly customer experience.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.

Shift Manager

Burger King
09.2015 - 08.2017
  • Assisted with performance reviews to identify areas of improvement
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

Fort Worth Can Academy
Fort Worth, TX

Skills

    Friendly, positive attitude

    Bilingual in Spanish and English

    Customer service

    Organization

    Good communication

    Work well under pressure

    Highly Adaptable

    Telephone Etiquette

    Effective problem solving

    Strong Work Ethic

Certification

  • OLEORESIN CAPSICUM(OC) JUNE2019
  • CPR/Basic Life Support certified by American Red Cross JULY2021

Additional Information

Covid-19 vaccination card available upon request

References

  • NICHOLAS RAMALES, Chief, USN, (619) 313-7219, nicholas.r.ramales@navy.mil
  • MARK BONNER, Petty Officer First Class, USN, (254) 702-9230, mark.bonner@navy.mil
  • MAYRA HERNANDEZ, Manager, Central Market, (817) 914-2916, mbhernandez817@gmail.com

Timeline

Concierge

Hotel Revel
02.2024 - Current

Fulfillment Associate

Target
11.2022 - 01.2024

Delivery Driver

Amazon
03.2022 - 09.2022

Aviation Ordnanceman

U.S. NAVY
01.2019 - 01.2022

Server

Cowboys Beer Barn
10.2018 - 12.2018

Cashier

Central Market
10.2017 - 10.2018

Shift Manager

Burger King
09.2015 - 08.2017

High School Diploma -

Fort Worth Can Academy
Marybel Contreras