Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Buchholz

Snowmass Village,CO

Summary

Dynamic professional with a proven track record at Snowmass Club, excelling in customer service and team collaboration. Demonstrated ability to adapt and solve problems effectively, enhancing guest experiences and fostering positive relationships. Skilled in safety procedures and guest relations, contributing to a welcoming and efficient environment. Achieved significant improvements in service delivery and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Concierge

Snowmass Club
08.2021 - Current
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Bell Captain

Snowmass Club
07.2018 - 08.2021
  • Monitored bell team''s adherence to hotel policies and procedures, ensuring high standards of professionalism at all times.
  • Developed a strong rapport with guests by promptly addressing their needs and providing personalized service.
  • Implemented an efficient system for tracking luggage storage, reducing misplaced items and improving overall guest experience.
  • Addressed any guest complaints or issues related to the Bell Captain role, resolving problems quickly and professionally.

Golf Attendant

Arrowhead Golf Club
07.2015 - 05.2018
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival at the clubhouse or practice facility entrance areas.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Facilitated smooth tee time scheduling using reservation software to minimize wait times for golfers on busy days.
  • Built and established positive relationships with patrons, team members and supervisors.

Cannon Crew Member

Army
08.2012 - 06.2015
  • Promoted a culture of accountability among fellow crew members, emphasizing the importance of attention to detail in all aspects of artillery operations.
  • Contributed to mission success with timely execution of firing commands in high-pressure situations.
  • Established effective communication channels between command elements, ensuring timely relay of critical information to cannon crews.

Education

High School Diploma -

Barron Collier High School
Naples, FL
05-2012

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Proactive attitude
  • Safety procedures
  • Guest relations
  • Teamwork and collaboration
  • Friendly, positive attitude

Certification

  • CPR/AED Certification
  • First Aid Certification

Timeline

Concierge

Snowmass Club
08.2021 - Current

Bell Captain

Snowmass Club
07.2018 - 08.2021

Golf Attendant

Arrowhead Golf Club
07.2015 - 05.2018

Cannon Crew Member

Army
08.2012 - 06.2015

High School Diploma -

Barron Collier High School

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Kyle Buchholz