Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MARYBETH CABELL

Whitefish Bay

Summary

Registered Client Associate with a strong commitment to delivering exceptional client service and supporting financial advisors in achieving their goals. Demonstrates a keen ability to manage client relationships, ensuring satisfaction and loyalty. Eager to leverage skills to contribute to a forward-thinking financial institution.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Wealth Management Operations Manager

Onward Financial
10.2024 - Current
  • Developed and implemented strategies to maximize customer satisfaction. Working on integration of CRM to other platforms that are currently being used
  • Maintain calendar for daily, weekly and monthly tasks
  • Scheduling client meeting on advisors calendars, meetings must be managed in order to stay within compliance
  • Perform client requests, new account opening and maintenance, money movement requests, trading via Envestnet
  • Maintain client files via CRM, as well as a shared drive
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
  • Client onboarding process ownership, making certain procedures are followed for a seamless transition for client

Registered Client Specialist

RW Baird
03.2021 - 05.2024
  • Coordinate client onboarding, manage prospect pipeline, and assist in proposal generation
  • Prepare meeting materials like Money Guide Pro reports, agendas, and Morningstar reports
  • Execute orders using Baird Thomson One and Envestnet as directed by Advisor
  • Introduce products to potential clients under Financial Advisor's direction
  • Maintain CRM system, ensuring efficient client relationship management
  • Meticulously maintained client records and ensured accuracy in all financial transactions
  • Optimized CRM system usage, implementing new strategies for efficient client relationship management and improved service delivery
  • Executed financial orders with precision using Baird Thomson One and Envestnet, ensuring accurate transactions and client satisfaction
  • Prepared comprehensive meeting materials, including Money Guide Pro reports and Morningstar analyses, facilitating informed decision-making
  • Managed client relationships, addressing inquiries, updating documentation, and processing requests
  • Identified and promoted firm services to meet client needs, enhancing satisfaction and retention
  • Onboarded new clients, ensuring accurate documentation and information collection


Senior Registered Associate

Graystone Institutional Consulting - Morgan Stanley
02.2017 - 03.2020
  • Prepared detailed financial reports and materials for client meetings
  • Supported Financial Advisors with administrative tasks, including trading orders and travel arrangements
  • Prepared client reports with high attention to detail, accurately reflecting portfolio performance and recommendations for improvement.
  • Maintained quarterly billing (approximately 45 Institutional clients)
  • Supported clients during onboarding processes, guiding them through documentation requirements and account setup procedures.

Registered Financial Consultant

Wachovia Securities (formerly Prudential)
07.1990 - 10.2008
  • Conducted financial analysis for 500+ client accounts worth $750M, enhancing portfolio recommendations
  • Coordinated and participated in key client events and educational seminars, improving client engagement
  • Scheduled and prepared documentation for client appointments, ensuring timely and detailed execution
  • Fostered strong partnerships with internal teams and external advisors, enhancing holistic wealth management solutions for complex client scenarios
  • Developed strong relationships with key clients, resulting in increased revenue and repeat business.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.

Education

Bachelor's degree - Labor Studies & Employment Relations

The Pennsylvania State University
State College, PA

Skills

  • Problem-Solving
  • Maintaining Compliance
  • Interpersonal Communication
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Customer Relationship Management

Certification

  • Series 7 (General Securities Representative)
  • Series 66 (Uniformed Combined State Law Examination)

Timeline

Wealth Management Operations Manager

Onward Financial
10.2024 - Current

Registered Client Specialist

RW Baird
03.2021 - 05.2024

Senior Registered Associate

Graystone Institutional Consulting - Morgan Stanley
02.2017 - 03.2020

Registered Financial Consultant

Wachovia Securities (formerly Prudential)
07.1990 - 10.2008

Bachelor's degree - Labor Studies & Employment Relations

The Pennsylvania State University

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MARYBETH CABELL