Hi, I’m
ASHLEY VILLARAMA
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Summary
Agile and knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
17
years of professional experience
5
Certification
Work History
US Bank NA
Wealth Management Operations Manager
06.2019 - 05.2024
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Project Manager for new company acquisitions and system changes
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
US BANK
BRANCH MANAGER
10.2012 - 06.2019
Job overview
- Foster an environment in which clients enjoy high levels of service and employees are motivated to deliver top performance
- Maintain great relationships with business partners to effectively assist our clients
- Lead an operationally sound branch by mitigating risk and prevent losses
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Coach employees to performance and development
- Maintain thorough knowledge and ensure team members remain compliant with all banking laws and regulations
- Serve as an advocate for US Bank in our respective communities through involvement in community organizations and outreach programs
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Developed a high-performing team through targeted recruitment, coaching and development, training, and performance management initiatives.
US BANK
WM BANKER
08.2016 - 08.2017
Job overview
- Implement creative thinking for complex client solutions
- Develop rapport with bank partners, centers of influence, and clients alike to grow affluent client portfolio and increase profitability
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Facilitated community outreach programs and actively participated in community events to increase brand visibility and trust within local community.
- Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
US BANK
Assistant Branch Manager
03.2007 - 10.2011
Job overview
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service, production standards, and objectives.
- Was selected by Senior Leadership to train all new incoming ABMs and assist with their development plan
- Trained all acquisition branches within CA and OR to US Bank standards
- Oversaw successful completion of internal and external audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
Education
Collegio De CalumpitBulacan, Philippines
Bachelor of Arts from International Business
01-2011
California State University of Long Beach Long Beach, CA
Associate of Science from International Business
01-2008
Skills
- Project Leadership
- Effective leader
- Employee motivation and conflict resolution
- Financial Analysis and Data Evaluation
- Process improvement strategies
- Networking
- Workflow optimization
- Sales
Accomplishments
Top Tier Manager of the Year in 2016 for top 1% of overall company by exceeding revenue targets
Awarded Gold Shield award year after year for developing new strategies, spearheading new lending solutions, and assist in business acquisition initiatives
Affiliationsandaccomplishments
- US Bank PNW Development Network, Executive Board Member, 2017-2024
- Lions International, Executive Board Member, 2012-Present
- Chamber of Commerce, Executive Board Member, 2012-2014 Seal Beach; 2015-2017 Catalina Island
- Catalina Island Medical Center, Executive Board Member, 2016-2017
- Tomorrow's Aeronautical Museum, Board Member, 2014-2016
Awards
- 2015, Top Tier Manager of the Year
- 2015 & 2016, Spring Campaign Winner USB90X and Camp USB
- 2014 & 2015, Annual Pinnacle
- 2012 & 2013, Quarterly Pinnacle: 6 of 8 quarters
- 2011, Annual Top Performer
- Gold and Silver Award for District Contribution
Management
- Maintained a leadership position within US Bank for over 10 years.
- Serve as a mentor for several peers, employees and Leadership Development Trainees.
- Assist DM in setting district goals for annual revenue, points and campaign production.
- Leverage diverse team and encourage innovative ideas and creative thinking.
Certification
- Certified ScrumMaster (CSM)
- Salesforce Certified Administrator
- Project Management Professional (PMP)
- AGILE Certified
- Certified Enterprise Risk Professional (ABA)
Languages
Tagalog/Filipino
Native or Bilingual
Timeline
Wealth Management Operations Manager
US Bank NA
06.2019 - 05.2024
WM BANKER
US BANK
08.2016 - 08.2017
BRANCH MANAGER
US BANK
10.2012 - 06.2019
Assistant Branch Manager
US BANK
03.2007 - 10.2011
Collegio De Calumpit
Bachelor of Arts from International Business
California State University of Long Beach
Associate of Science from International Business