Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Joshua Shoemake

Salem

Summary

Dynamic Client Relationship Consultant with a proven track record at US Bank NA, excelling in business analysis and issue resolution. Expert in optimizing customer experiences and implementing effective processes, resulting in improved operational efficiency. Skilled in reporting writing and fostering strong client relationships, driving significant enhancements in service delivery. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

10
10
years of professional experience

Work History

Client Relationship Consultant 3

US Bank NA
04.2023 - 04.2025
  • Interpret policy, regulations, state and federal law.
  • Using strong attention to detail and being able to adapt on the fly.
  • Ability to work under strict timeframes and guidelines.
  • Communicating effectively using verbal and written skills.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.

Internet Sales

Capitol Toyota
03.2019 - 10.2022
  • Managed Internet sales leads by responding to inquiries, setting appointments and answering questions on vehicles.
  • Attained minimum performance of Internet sales ratio from inbound leads.
  • Met or exceeded Internet sales goals and objectives.
  • Exceeded sales goals and produced timely reports for management.
  • Analyzed sales data and kept up to date with market trends.
  • Leveraged team of pre- and post-sale professionals to drive sales volume and better serve more customers.
  • Collaborated with upper management about ways to improve customer experience and increase sales.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
  • Identified and solicited new business with auto dealerships to build and maintain full pipeline of sales prospects.

Customer Service Trainer

Wells Fargo
05.2015 - 01.2019
  • Designed and delivered web-based, self-directed learning materials.
  • Kept up to date on all policies and procedures as they changed.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed and implemented successful onboarding program.
  • Established and maintained quality control standards.
  • Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Provided coaching and mentoring to employees.

Education

Mathematics

Sprague High School
Salem, OR
06-2009

Skills

  • Business presentation
  • Reporting writing
  • Assessments
  • Technical review
  • Issue resolution
  • Client relationships
  • Business analysis
  • Performance tracking
  • Quality assurance
  • Processes and procedures

Accomplishments

I won the US Bank Legends Award in 2024 for the Northwest Region due to my proficiency in analysis and client relations.



Interests

  • Food Tourism
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Playing Sports
  • Rock Climbing

Timeline

Client Relationship Consultant 3

US Bank NA
04.2023 - 04.2025

Internet Sales

Capitol Toyota
03.2019 - 10.2022

Customer Service Trainer

Wells Fargo
05.2015 - 01.2019

Mathematics

Sprague High School

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