Neyva Rodriguez
Chandler,AZ
Summary
Accomplished Client Relationship Consultant with a proven track record at U.S. Bank, enhancing customer satisfaction through expert banking advice and personalized service. Proven track record in deepening client relationships, leveraging expertise in consumer banking and exceptional customer service skills. I consistently exceed service standards, contributing to the financial success and trustworthiness of the banking environment.
Overview
17
17
years of professional experience
Work History
Client Relationship Consultant 3
U.S. Bank
03.2022 - Current
- Educated customers on features and benefits of banking products and services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Maintained friendly and professional customer interactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Client Relationship Consultant 2
U.S. Bank
08.2019 - 03.2022
- Assisted customers with banking needs and inquiries.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Referred customers to other banking departments for specialized services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Teller
U.S. Bank
01.2017 - 08.2019
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Dry Cleaner Customer Service Representative
Diamondback Cleaners
10.2007 - 04.2014
- Established rapport with regular clients through consistent and memorable customer service interactions.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Managed garment handling carefully, preventing damage or loss of customers'' items.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
Education
Maricopa Community Colleges, Mesa Community College
Mesa, AZHigh School Diploma -
Chandler High School
Chandler, AZ05-2008
Skills
- Customer Service
- Products and Services Knowledge
- Cross-selling expertise
- Consumer Banking
- Business Banking
- Relationship Building
- Developing customer relationships
- Self-motivated nature
- ATM balancing
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Client Relationship Consultant 3
U.S. Bank
03.2022 - Current
Client Relationship Consultant 2
U.S. Bank
08.2019 - 03.2022
Teller
U.S. Bank
01.2017 - 08.2019
Dry Cleaner Customer Service Representative
Diamondback Cleaners
10.2007 - 04.2014
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Chandler High School
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