Joe Singh
Shoreline,WA
Summary
Dedicated customer service professional motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator. 10 years of customer service and sales experience .
Overview
10
10
years of professional experience
Work History
Client Relationship Consultant 3
US Bank National Association
Shoreline, WA
11.2022 - Current
- Advised customers on bank products, services and financial planning options.
- Examined client profiles to determine risk adherence prior to check cashing.
- Delivered administrative support to teammates to address escalated issues including service charges, fees and online services.
- Managed Branch cash levels and placed orders for cash depending on branch traffic.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Asked detailed questions to determine client needs at account opening or during transactions to refer client to wealth, business, or mortgage partners.
- Managed daily operations of the bank branch, including staff supervision and training.
Electronics Technician
Gadget Rehab
Seattle, WA
09.2018 - 11.2022
- Constructed and evaluated electrical components for consumer electronics applications.
- Modified, installed and repaired complex experimental and commercial electronic equipment.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Personal Trainer
24 Hour Fitness
Lynnwood, WA
05.2017 - 09.2018
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Studied multiple programs to provide health education, wellness and fitness program development to clients.
Assistant Manager
Foot Locker
Seattle, WA
11.2014 - 05.2017
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Recruited and hired qualified candidates to fill open positions.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Certificate in EKG - Medical Laboratory Technology
Edmonds Community College
Lynnwood, WA06.2022
High School Diploma -
Ingraham High School
Seattle, WA06.2013
Skills
- Performance Tracking and Evaluation
- Sales Monitoring
- Complex Problem Solving
- Attention to Detail
- Customer Relations
- Team Collaboration
- Critical Thinking
- Customer Rapport
- Staff Training and Development
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Professional
Timeline
Client Relationship Consultant 3
US Bank National Association
11.2022 - Current
Electronics Technician
Gadget Rehab
09.2018 - 11.2022
Personal Trainer
24 Hour Fitness
05.2017 - 09.2018
Assistant Manager
Foot Locker
11.2014 - 05.2017
Certificate in EKG - Medical Laboratory Technology
Edmonds Community College
High School Diploma -
Ingraham High School