Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Relationship Consultant 3
US Bank
Fayetteville, TN
07.2021 - Current
Provided excellent customer service to ensure a positive customer experience.
Counted and balanced cash drawer at the beginning and end of shift.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Prepared and notarized legal documents such as deeds, mortgages, contracts, affidavits, and powers of attorney.
Assisted customers with opening checking and savings accounts and applying for credit cards and loans.
Supervisor
Goody's Department Store
Fayetteville, TN
03.2018 - 06.2019
Maintained a neat and organized sales floor.
Operated the cash register to complete transactions.
Answered phone calls from customers regarding inquiries about products or services offered by the store.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Developed and implemented sales strategies to increase credit card applications.
Education
High School Diploma -
Riverside Christian Academy
Fayetteville, TN
05-2018
Skills
Loan Processing
Product Knowledge
Inbound and Outbound Calling
Adaptive team player
Client Relations
Credit card payment processing
Transaction Processing
Customer Service
Certification
Notary Public - 11/02/2022-11/02/202
2024 NMLS - Nationwide Multistate Licensing System 01/01/2024-12/31/2024
2023 NMLS - Nationwide Multistate Licensing System 01/01/2023-12/31/2023
2022 NMLS - Nationwide Multistate Licensing System 01/01/2022-12/31/2022
2021 NMLS - Nationwide Multistate Licensing System 07/21/2021-12/31/2021